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Customer Service Representative

2 months ago

Spring, Texas, United States Randstad Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Randstad. As a key member of our HR contact center, you will be responsible for providing exceptional support to our clients' employees, answering questions, and resolving complex HR and financial issues related to their health care benefits, 401k savings, and retirement plans.

Key Responsibilities
  • Handle a high volume of inbound calls from clients' employees, providing education and support on HR and financial matters.
  • Process transactions such as health enrollments, tax updates, 401k withdrawals, and retirement elections.
  • Leverage computer navigation skills to toggle between multiple screens and systems to provide answers and support.
  • Create and update files in our database and communicate with third parties to research and assist customers with updates or inquiries.
  • Facilitate translation services for non-English speaking callers, with a focus on Spanish language support.
Requirements
  • 2 years of experience in a customer-facing role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Basic computer skills and proficiency in Windows applications.
  • Flexibility to work a specified shift and extended hours as necessary.
What We Offer
  • A comprehensive benefits package, including health insurance and 401K contribution.
  • An incentive and recognition program to reward outstanding performance.
  • The opportunity to work with a world leader in matching great people with great companies.