Senior Director of Accounting Operations

2 days ago

San Ramon, California, United States Dialpad Full time
Job Title: Senior Director, Accounting Operations

About the Role:

The Senior Director of Accounting Operations will lead the billing, collection, and financial management teams to ensure timely and accurate billing processes, efficient collection of outstanding accounts, and compliance with financial policies and procedures.

Key Responsibilities:

  • Develop and implement strategies to improve billing efficiency, reduce outstanding receivables, and enhance overall financial performance.
  • Oversee the preparation, issuance, and tracking of invoices to ensure accuracy, completeness, and timeliness.
  • Implement and maintain the NetSuite SuiteBilling module and processes to streamline operations and improve efficiency.
  • Monitor billing cycles and address any discrepancies or delays.
  • Escalate customer-related billing disputes and lead process improvement projects related to the billing cycle.
  • Develop and execute collection strategies to minimize outstanding receivables and reduce bad debt.
  • Monitor accounts receivable aging reports and take appropriate action on delinquent accounts.
  • Negotiate payment plans and settlements with customers as necessary.
  • Lead process improvement and other system implementation projects related to the collection and cash application cycle.
  • Partner with FP&A to build and maintain the collection forecast model.
  • Lead the team to meet collection goals.
  • Supervise the team responsible for initially receiving and addressing customer and internal inquiries about invoices and payments.
  • Monitor team performance and response cycle times and address any gaps or delays.
  • Collaborate with other Dialpad teams to identify areas for improvement in the product to minimize customer billing and payment issues.
  • Oversee the monthly billing and AR close process to meet corporate accounting close timelines.
  • Supervise the process for determining bad debt allowance.
  • Collaborate with the revenue team to ensure accurate revenue recognition and reporting.
  • Prepare regular reports on billing and collection performance, including key metrics and trends.
  • Analyze financial data to identify areas for improvement and implement corrective actions.
  • Collaborate with the finance team to prepare billing and collection forecasts and update them timely.
  • Ensure compliance with company policies, relevant laws, regulations, and industry standards related to billing and collection.
  • Develop and maintain internal controls to mitigate financial risks.
  • Conduct periodic audits of billing and collection processes to ensure accuracy and compliance.
  • Address and resolve customer inquiries and disputes related to billing and collection.
  • Work closely with the customer success team to enhance customer satisfaction and retention.
  • Implement strategies to improve communication and transparency with clients regarding billing practices.

Requirements:

  • Bachelor's degree in Finance, Accounting, Business Administration, or a related field (Master's degree preferred).
  • Proven experience (typically 12+ years) in billing, collection, and financial management, preferably in a leadership role.
  • Extensive experience in both enterprise B2B, high volume B2C billing and collection.
  • 8+ years of people management experience.
  • Strong knowledge of billing and collection processes, accounting principles, and financial regulations.
  • Experience with billing and collection system implementations with proficiency in NetSuite ERP and Suitebilling modules preferred.
  • Customer service mindset.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Strong leadership and team management abilities.
  • Effective communication and interpersonal skills.
  • Attention to detail and high level of accuracy.

What We Offer:

Dialpad offers a competitive salary, stock options, and a comprehensive benefits package, including flexible time off, medical, dental, and vision plans, and a monthly stipend for cell phone, home internet, and gym membership costs.

Why Join Us:

Dialpad is a dynamic force in AI technology with a rapidly expanding presence. We are passionate about building a values-driven culture that celebrates identity, inclusion, and belonging. Our collaborative culture elevates our teammates, celebrates wins, and brings together passion and talent.

  • Senior Accountant

    2 days ago

    San Ramon, California, United States Ledgent Finance & Accounting Full time

    Job Title: Senior AccountantAt Ledgent Finance & Accounting, we are seeking a highly skilled Senior Accountant to join our team. As a Senior Accountant, you will be responsible for overseeing day-to-day accounting operations, including general ledger maintenance, accounts payable/receivable, and financial reporting.Key Responsibilities:Ensure compliance with...

  • Senior Director, Accounting Operations

    3 weeks ago

    San Ramon, California, United States Dialpad Full time

    Job DescriptionAbout DialpadDialpad is a leading provider of cloud-based customer communication platforms, serving businesses of all sizes across various industries. Our innovative technology enables seamless conversations, automates tasks, streamlines workflows, and provides data-driven insights to drive growth.About the RoleThe Senior Director, Accounting...

  • Senior Project Director, Operations

    4 weeks ago

    San Francisco, California, United States Acord (association For Cooperative Operations Research And Development) Full time

    Job TitleSenior Project Director, OperationsJob SummaryAcord seeks a seasoned Senior Project Director, Operations to lead the overall project management service line for the Northern California market. This role is responsible for developing and executing strategic business objectives for Project & Development Services (PDS) through leadership and advanced...

  • Senior Accounting Professional

    3 weeks ago

    San Fernando, California, United States Ledgent Finance & Accounting Full time

    Job OverviewLedgent Finance & Accounting is seeking a highly skilled Senior Accountant to join our team. As a Senior Accountant, you will be responsible for overseeing operational accounting duties, including:AP (Accounts Payable) managementMonth-end close and journal entry adjustmentsBank reconciliations and general ledger maintenanceFinancial reporting and...

  • Executive Assistant to Senior Director

    3 weeks ago

    San Ramon, California, United States PG&E Corporation Full time

    Job SummaryWe are seeking an experienced Executive Assistant to provide high-level administrative support to our Senior Director(s). The ideal candidate will have a strong background in administrative support, excellent communication skills, and the ability to work independently in a fast-paced environment.Key ResponsibilitiesAdministrative Support: Provide...

  • Senior Director of Operations

    3 days ago

    San Francisco, California, United States Vivo HealthStaff Full time

    Job Title: Senior Director of OperationsVivo HealthStaff is seeking a highly experienced Senior Director of Operations to lead our operations and program management efforts. This is a permanent full-time position with excellent benefits.Job Summary:The Senior Director of Operations will be responsible for directing ongoing operations and program management...

  • Senior Account Director

    1 week ago

    San Francisco, California, United States Dentsu America Full time

    About the RoleWe are seeking a highly experienced and skilled Senior Account Director to join our team at Dentsu America. As a key member of our Client Leadership team, you will be responsible for leading our client relationships and driving business growth.Key ResponsibilitiesClient Leadership: Develop and execute strategic plans to drive business growth...

  • Senior Resident Care Director

    6 days ago

    San Francisco, California, United States Sunrise Senior Living Full time

    Job Title: Senior Resident Care DirectorSunrise Senior Living is seeking a highly skilled and compassionate Senior Resident Care Director to join our team. As a key member of our leadership team, you will be responsible for providing exceptional care and services to our residents.Responsibilities:Manage all clinical programs, quality assurance, and...

  • Senior Resident Care Director

    2 days ago

    San Francisco, California, United States Sunrise Senior Living Full time

    Senior Resident Care Director Job DescriptionSunrise Senior Living is seeking a highly skilled and compassionate Senior Resident Care Director to join our team. As a key member of our leadership team, you will be responsible for providing exceptional care and services to our residents, while also overseeing the daily operations of our community.Key...

  • IT Infrastructure Director

    21 hours ago

    San Ramon, California, United States Sumitomo Chemical Group Companies of America Full time

    Job Title: Associate Director, IT InfrastructureAbout the Role:We are seeking an experienced Associate Director, IT Infrastructure to join our team at Sumitomo Chemical Group Companies of America. As a key member of our IT leadership team, you will be responsible for managing all IT infrastructure components, including AWS Cloud, LAN, SDWAN, Switches,...

  • Senior Director of Logistics Operations

    4 weeks ago

    South San Francisco, California, United States GOODWILL OF THE SAN FRANCISCO BAY Full time

    Job OverviewThe Senior Director of Logistics Operations plays a crucial role in steering the expansion of Goodwill's eCommerce sector. This leadership position oversees a team of over 70 individuals dedicated to the assessment, documentation, photography, listing, inventory management, and distribution of secondhand goods, alongside team development and...

  • Senior Financial Accountant

    1 month ago

    San Diego, California, United States Ledgent Finance & Accounting Full time

    Position OverviewSenior Financial Accountant - A highly skilled professional with exceptional technical abilities, collaborative mindset, and a proven track record in corporate accounting within medium to large firms. This role offers an opportunity to join a prestigious team known for its excellence.The ideal candidate will possess advanced technical...

  • Senior Resident Care Director

    3 days ago

    San Francisco, California, United States Sunrise Senior Living Full time

    OverviewSunrise Senior Living is a leading provider of senior care services, dedicated to delivering high-quality care and services to our residents. We are seeking a highly skilled and experienced Senior Resident Care Director to join our team.ResponsibilitiesManage all clinical programs, quality assurance, and regulatory complianceAssist in the training...

  • Senior Tax Accountant

    2 weeks ago

    San Francisco, California, United States Southwest Accounting Resources, Inc Full time

    Senior Tax Accountant Job DescriptionSouthwest Accounting Resources, Inc is seeking a highly skilled Senior Tax Accountant to join their team.Key Responsibilities:Review tax projects related to tax advisory, planning, research and consultingAnticipate and identify client tax issues and concerns, provide consultative and strategic solutions to resolve...

  • Culinary Director

    4 weeks ago

    San Ramon, California, United States Oakmont Senior Living Full time

    About the RoleWe are seeking a highly skilled and experienced Culinary Professional to join our team as a Sous Chef at Oakmont Senior Living. As a key member of our culinary team, you will be responsible for delivering exceptional dining experiences to our residents, family members, and visitors.Key ResponsibilitiesMenu Planning and Execution: Collaborate...

  • Senior Cost Accountant

    1 week ago

    San Ramon, California, United States Valent BioSciences Full time

    About Valent BioSciencesValent BioSciences is a leading global company that specializes in the research, development, and commercialization of biorational products for the agriculture, public health, and forest health markets. Our company is committed to delivering innovative solutions that support sustainable agriculture and protect the environment.Job...

  • Senior Resident Care Director

    2 weeks ago

    San Francisco, California, United States Sunrise Senior Living Full time

    Senior Resident Care Director Job SummaryAt Sunrise Senior Living, we are committed to providing high-quality care and services to our residents. As a Senior Resident Care Director, you will play a critical role in leading our clinical team and ensuring the health and well-being of our residents.Key Responsibilities:Manage all clinical programs, quality...

  • Senior Cost Accountant

    5 days ago

    San Ramon, California, United States Valent BioSciences Full time

    About Valent BioSciencesValent BioSciences is a worldwide leader in the research, development, manufacturing, and commercialization of biorational products for the agriculture, public health, and forest health markets.Job SummaryWe are seeking a highly skilled Senior Cost Accountant to join our team. As a Senior Cost Accountant, you will be responsible for...

  • Senior Resident Care Director

    2 weeks ago

    San Francisco, California, United States Sunrise Senior Living Full time

    Senior Resident Care Director Job SummarySunrise Senior Living is seeking a highly skilled and compassionate Senior Resident Care Director to lead our clinical programs and ensure the highest quality of care for our residents.Key Responsibilities:Manage and oversee all clinical programs, quality assurance, and regulatory complianceAssist in the training and...

  • Senior Project Director, Operations

    4 weeks ago

    San Francisco, California, United States Acord (association For Cooperative Operations Research And Development) Full time

    Job SummaryWe are seeking a highly experienced and skilled Senior Project Director, Operations to join our team at Acord (Association For Cooperative Operations Research And Development). The successful candidate will provide leadership to the overall project management service line, including business development, business operations, financial management,...