Front of House Coordinator
2 weeks ago
Hennepin Arts is seeking a skilled and friendly Front of House - Usher to join our customer service team. As the primary point of contact for patrons attending events at our theatres, you will play a key role in creating a welcoming and inclusive atmosphere, ensuring each guest feels comfortable and supported throughout their visit.
Key ResponsibilitiesOperations (60%):
- Maintain the cleanliness and order of all theatre spaces and property
- Ensure a "show ready" condition prior to opening to the public
- Distribute programs and insert program changes as needed
- Respond to emergency or evacuation situations in accordance with the Theatre evacuation plan and provide direction to guests
- Assist in ensuring that all theatre policies are followed
Customer Service (30%):
- Direct guests to their seats in the theatre in a friendly and welcoming manner
- Assist guests with special needs as directed by Floor Captain or Event Manager
- Scan or read theatre tickets and direct guests to the proper entrance into the theatre
- Direct or guide guests to facilities located inside or outside of the Theatres
Other (10%):
- Perform other duties as assigned
QUALIFICATIONS:
- Ability and comfortability present information to staff, clients, coworkers and the general public as needed
- Evening and weekend availability
- Minimum of one year customer service experience and/or conflict resolution
- Demonstrated work or extracurricular activity history that demonstrates the pursuit of a career in the live entertainment and event management field
- Basic mathematical competency and cash counting
- Knowledge and interest in popular culture and live entertainment
- Bilingual in English/Spanish is a plus
- Computer proficiency: Word, Excel and Outlook
- Ability to establish and maintain relationships
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