Front of House Coordinator

2 weeks ago


Minneapolis, Minnesota, United States Hennepin Arts Full time
Job Summary

Hennepin Arts is seeking a skilled and friendly Front of House - Usher to join our customer service team. As the primary point of contact for patrons attending events at our theatres, you will play a key role in creating a welcoming and inclusive atmosphere, ensuring each guest feels comfortable and supported throughout their visit.

Key Responsibilities

Operations (60%):

  • Maintain the cleanliness and order of all theatre spaces and property
  • Ensure a "show ready" condition prior to opening to the public
  • Distribute programs and insert program changes as needed
  • Respond to emergency or evacuation situations in accordance with the Theatre evacuation plan and provide direction to guests
  • Assist in ensuring that all theatre policies are followed

Customer Service (30%):

  • Direct guests to their seats in the theatre in a friendly and welcoming manner
  • Assist guests with special needs as directed by Floor Captain or Event Manager
  • Scan or read theatre tickets and direct guests to the proper entrance into the theatre
  • Direct or guide guests to facilities located inside or outside of the Theatres

Other (10%):

  • Perform other duties as assigned
Requirements

QUALIFICATIONS:

  • Ability and comfortability present information to staff, clients, coworkers and the general public as needed
  • Evening and weekend availability
  • Minimum of one year customer service experience and/or conflict resolution
  • Demonstrated work or extracurricular activity history that demonstrates the pursuit of a career in the live entertainment and event management field
  • Basic mathematical competency and cash counting
  • Knowledge and interest in popular culture and live entertainment
  • Bilingual in English/Spanish is a plus
  • Computer proficiency: Word, Excel and Outlook
  • Ability to establish and maintain relationships


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