Front Desk Coordinator

6 days ago


Minneapolis, Minnesota, United States Kottemann Orthodontics Full time
Job Overview

We are seeking a highly skilled and organized Front Desk/Patient Care Coordinator to join our team at Kottemann Orthodontics. As a key member of our front office staff, you will be responsible for providing exceptional patient care and ensuring a smooth and efficient experience for our patients.

Key Responsibilities:

  • Greet and welcome patients in a friendly and professional manner.
  • Answer phone calls, emails, and inquiries promptly, addressing patient concerns and questions.
  • Schedule and confirm patient appointments efficiently, considering orthodontist availability and treatment requirements.
  • Coordinate and manage the appointment calendar to optimize the daily schedule.
  • Verify and update patient insurance information.
  • Collect and process payments for services rendered.
  • Provide patients with information on treatment costs, insurance coverage, and payment options.
  • Collaborate with staff to coordinate patient care and address any scheduling conflicts.
  • Maintain a clean and organized reception area.
  • Address patient concerns and complaints professionally and promptly.
  • Collaborate with the orthodontic team to find solutions to patient issues.

Requirements:

  • Strong communication and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.
  • At least one year of experience as a front office scheduling coordinator.

What We Offer:

We offer a fun and fast-paced work environment with flexible work hours, competitive salaries ($23+hr DOE), and excellent benefits packages. Kottemann Orthodontics participates in E-Verify.



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