Client Service Liaison

4 weeks ago


Campbell, California, United States Corporation Service Company Full time
Job Summary

Corporation Service Company is seeking a skilled Client Service Partner to join our team. As a Client Service Partner, you will be responsible for managing a portfolio of domain names, trademarks, and brand protection business to help protect and secure our clients' global internet brands. You will also be working closely with our Product Manager to identify new revenue opportunities and enhancements to our product offerings.

Key Responsibilities

Building and maintaining strong relationships with internal and external clients through excellent customer service

Providing service support for accounts, handling service issues, invoicing questions, and research for individual client requests

Managing a portfolio of domain names, trademarks, and brand protection business to help protect and secure our clients' global internet brands

Taking and fulfilling orders, partnering with our clients to become their trusted advisor

Working with vendors to resolve technical issues and identifying new revenue opportunities and enhancements to our product offerings

Cooperatively working with global vendors to complete internal and external customer orders

Assisting the Product Manager with brand launches, problem-solving, product development, and troubleshooting

Understanding and communicating industry changes and new product offerings to clients

Researching and analyzing customer data

Conducting online demonstrations for clients and sales staff

Requirements

Bilingual language skills (English/Spanish) are required

Experience in a similar customer service-oriented role is advantageous

Outstanding written and verbal communication skills

Strong Microsoft Office skills, including MS Excel, Word, and Outlook

Ability to work independently as well as on a team

Exceptional organizational skills with the ability to prioritize work, unsupervised, under pressure in a busy environment

Previous experience of producing quality results with a high attention to detail

Ability to be direct, open, and honest when dealing with customers and coworkers

About Us

Corporation Service Company is a global business, legal, and financial services company based in Wilmington, Delaware, USA. We provide knowledge-based solutions to clients worldwide and have offices and capabilities in over 140 jurisdictions. We are committed to creating a diverse and growth-oriented environment where everyone is valued.

What We Offer

Competitive compensation package

Excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts

401(k) with employer match and profit-sharing

Paid time off, tuition reimbursement, and more

Global career opportunities and a commitment to diversity and inclusion

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