Client Service Liaison
4 weeks ago
Corporation Service Company is seeking a skilled Client Service Partner to join our team. As a Client Service Partner, you will be responsible for managing a portfolio of domain names, trademarks, and brand protection business to help protect and secure our clients' global internet brands. You will also be working closely with our Product Manager to identify new revenue opportunities and enhancements to our product offerings.
Key Responsibilities
Building and maintaining strong relationships with internal and external clients through excellent customer service
Providing service support for accounts, handling service issues, invoicing questions, and research for individual client requests
Managing a portfolio of domain names, trademarks, and brand protection business to help protect and secure our clients' global internet brands
Taking and fulfilling orders, partnering with our clients to become their trusted advisor
Working with vendors to resolve technical issues and identifying new revenue opportunities and enhancements to our product offerings
Cooperatively working with global vendors to complete internal and external customer orders
Assisting the Product Manager with brand launches, problem-solving, product development, and troubleshooting
Understanding and communicating industry changes and new product offerings to clients
Researching and analyzing customer data
Conducting online demonstrations for clients and sales staff
Requirements
Bilingual language skills (English/Spanish) are required
Experience in a similar customer service-oriented role is advantageous
Outstanding written and verbal communication skills
Strong Microsoft Office skills, including MS Excel, Word, and Outlook
Ability to work independently as well as on a team
Exceptional organizational skills with the ability to prioritize work, unsupervised, under pressure in a busy environment
Previous experience of producing quality results with a high attention to detail
Ability to be direct, open, and honest when dealing with customers and coworkers
About Us
Corporation Service Company is a global business, legal, and financial services company based in Wilmington, Delaware, USA. We provide knowledge-based solutions to clients worldwide and have offices and capabilities in over 140 jurisdictions. We are committed to creating a diverse and growth-oriented environment where everyone is valued.
What We Offer
Competitive compensation package
Excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts
401(k) with employer match and profit-sharing
Paid time off, tuition reimbursement, and more
Global career opportunities and a commitment to diversity and inclusion
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