Technical Support Services Specialist

7 days ago


Campbell, California, United States eTrigue Full time
Job Title: Technical Support Services Specialist

About the Role:

We are seeking a highly skilled and experienced Technical Support Services Specialist to join our team at eTrigue. As a key member of our customer success team, you will be responsible for providing exceptional support services to our clients and partners.

Key Responsibilities:

- Provide outstanding customer service to future and existing clients and partners
- Coordinate the setup and deployment of new client accounts
- Conduct initial and ongoing training and support to clients and partners
- Provide first-level troubleshooting and support services for clients
- Demonstrate a thorough knowledge of the eTrigue Platform and standard practices

Requirements:

- Technically inclined, digitally savvy
- Outstanding people/customer service/phone skills
- Excellent written and verbal communication skills
- A logic-minded approach to problem solving
- Familiarity with WebEx or other online collaboration
- Thrive in a fast-paced, constantly changing environment
- Excellent attention to detail; highly organized
- Strong MS Excel, Word, PPT a must; light html a bonus

Qualifications:

- Work toward, or completed college degree - ideally B.A. or B.S. degree in marketing, business, computer science, web development, or related area
- 1 year in customer service or related role
- Detail oriented
- Ability to work under pressure
- Work independently and as part of several teams
- Develop solutions, take direction from clients and internal staff
- Ability to focus and maintain level head in busy environment
- Ambitious, energetic, optimistic and sense of humor

About eTrigue:

eTrigue is a private, profitable company, and has been serving customers worldwide including start-ups ramping first revenue to Fortune 500 companies. We work in a really hot market: Marketing Automation - with companies like salesforce.com, Marketo, Eloqua already going public.

What We Offer:

- Salary, benefits, healthcare, 401K, Profit Sharing Plan and PTO
- Full-time position
- Offsite, temporary and service organizations are not being considered for this position

How to Apply:

Please apply online for consideration with this job posting, /careers

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