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Restaurant Operations Manager

4 weeks ago

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Job Summary

The Assistant Manager is a key member of the Ampler Pizza I team, responsible for ensuring the restaurant runs smoothly and efficiently. They supervise restaurant colleagues, motivate and direct them to meet goals, duties, and deadlines, and ensure customer satisfaction and profitability during their shift.

Key Responsibilities

  • Serve customers correct, complete orders within service time goals, according to the Customer Service Standards, the Priority Guidelines, the telephone and front counter station procedures, and if necessary, the Remedy Process.
  • Prepare and ensure consistent, high-quality products are served to customers as described in the Caesars Orientation and Training Handbook and as shown on the job station helpers.
  • Clean and organize work stations and ensure the standards for restaurant image are maintained as directed by management and as required by the local health department.
  • Perform cash management responsibilities and ensure compliance by colleagues to all safety and security procedures as defined in the Handbook as well as any other safety and security procedures issued.
  • Provide direction and feedback to colleagues and follow up by coaching/counseling to ensure job duties are performed and all standards, procedures, and policies are achieved.
  • Perform tasks associated with food, paper, labor, and utility cost controls and monitor shift activities to ensure compliance.
  • Complete all daily paperwork neatly and accurately as described by the Operational Resource Guide (ORG) or as directed by management.
  • Follow all procedures associated with opening and closing the restaurant, appropriately handle unexpected occurrences, and notify appropriate parties in a timely fashion.

Nature and Scope

The Assistant Manager receives direction and training from the General Manager and District Manager. They are responsible for supervising other colleagues and providing adult supervision to colleagues less than 18 years of age. During each shift, they motivate, direct, and coach colleagues to work proficiently at their assigned stations and then follow up to ensure tasks are completed in a timely manner according to company procedures.

The Assistant Manager must abide by all state and federal laws, OSHA, and EEOC requirements, as well as practice and enforce all company policies and procedures. They utilize all cost control tools and processes, ensuring the goals of food, paper, and labor are achieved during their shift. They ensure each shift is prepared to meet the needs of their customers and work diligently to ensure each customer is satisfied with the service and product they receive.

Please discuss the job responsibilities with your General Manager. Your General Manager will discuss the essential job functions, which are normally defined as fundamental activities conducted on a daily or regular basis that will affect the success of the restaurant.

The Assistant Manager will be scheduled to work according to our business needs and therefore no guarantee of hours can be made. This position requires a hands-on style of management and physical work such as lifting, squatting, and standing for long periods of time.

Job Requirements

To perform the functions listed in this job description, the following tasks will be required:

  • The ability to lift and move 55 pounds.
  • The ability to reach and move items from as high as 6 feet and as low as 6 inches off the ground.
  • The ability to control and utilize equipment safely and correctly.
  • The ability to apply pressure to cut through products and/or clean equipment/utensils.
  • The ability to count, separate, and weight all types of food products and inventory items.
  • The ability to effectively communicate to customers and colleagues.
  • The ability to understand directions, instructions, and product specifications.
  • The ability to process and complete customer orders.
  • The ability to comprehend all training materials and practice standard operating procedures.
  • The ability to successfully pass required training programs for certification.
  • The ability to use mathematical skills to compute sales totals, percentages, inventory usage, food orders, employee work schedules, cash handling results, and projected business needs.
  • The ability to legally drive an automobile adhering to all state and local traffic laws.
  • The ability to supervise a number of people at the same time and to motivate them to meet goals, duties, and deadlines.

Qualifications

The Assistant Manager must:

  • Have previous experience in restaurants, retail, or a position involving customer contact.
  • Be at least 18 years of age.
  • Possess a high school diploma, or equivalent, and possess basic math skills.
  • Possess excellent verbal communication and interpersonal relations skills.
  • Be dependable, hard working, and have the ability to work under pressure and in stressful situations.
  • Be able to work a standard schedule of approximately 20-30 hours per week and be able to perform all the essential functions of the job.
  • Possess a valid driver's license from the state of residence with a driving record maintained within company guidelines.
  • Meet Little Caesars-Ampler Pizza I Background Verification guidelines.
  • The U.S. Department of Justice (INS Division) requires that each colleague provide documentation that proves their eligibility to work in the United States.

Please Note: Little Caesars-Ampler Pizza I reserves the right to change, modify, suspend, interpret, or cancel in whole, or in part, any of the duties outlined above, at any time, and without advance notice to the employee.



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