Senior Bank Representative
4 weeks ago
Job Summary: We are seeking a highly skilled and customer-focused Senior Bank Representative to join our team at Pacific Premier Bank. As a key member of our branch, you will be responsible for delivering exceptional customer experiences and contributing to the success of our financial institution.
Responsibilities:
- Ensure a high level of delivery in line with the Bank's Client Service Standards.
- Process deposits, withdrawals, check cashing, and other Bank Transactions within assigned limits.
- Balance and maintain cash drawer in accordance with branch performance standards.
- Proactively respond to incoming calls and serve as a customer advocate in researching and resolving errors and answering questions.
- Develop and maintain knowledge of and adhere to all regulatory, compliance, banking policies and procedures applicable to this position.
- Perform account maintenance in accordance with established bank policies and procedures.
- Responsible for reviewing and verifying daily reports assigned by Branch Management.
- Open consumer and business accounts in accordance with established bank policies and procedures.
- Has strong knowledge of the various bank deposit products and services in order to make recommendations and referrals based on customer's needs.
- Uncover cross-sell opportunities internally and with partners through needs-based conversations.
- Meet assigned goals as assigned by branch management.
- Create basic leads list for other internal partners.
Qualifications:
- 6+ months banking experience including Bank Teller and Customer Service required.
- Able to work from our Everret branch Monday - Friday from 8:00AM - 4:30PM.
- Sales experience a plus.
Compensation: A reasonable, good faith estimate of the minimum and maximum base salary or pay for this position is $17.29/hr. to $25.94/hr. Actual compensation will vary based on various factors including but not limited to location, experience, and performance. A business line incentive may be provided ranging from 0% - 20% of the base salary offered, in addition to a medical and other benefits, dependent on the position.
Equal Opportunity Employer: Pacific Premier Bank is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.
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