Student Services Specialist Senior

5 months ago

Everett, United States Maricopa Community Colleges Full time

Hiring Salary Range

Grade

111

Work Schedule

Monday - Friday, 8am - 5pm; some evenings and weekends may be required
Summer Hours: Monday - Thursday, 7am-6pm

Work Calendar

12 Months

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $ billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you’re teaching, working, or learning Make It Happen At Maricopa County Community Colleges

About Us

Many of our campuses have received grant awards through the to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program). Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance One of the largest community college systems in the country 2020 Healthy Arizona Worksites Program recipient Named 19th Best Employer for Women by Forbes 2019 No. 42 in Arizona’s Best Employers

Campus Statement

GateWay Community College is a Hispanic Serving Institution with one of the most diverse student bodies in the Maricopa Community College district. Over 46% of our students indicate Hispanic heritage and better than half of the student population represents more than 40 countries. 

GateWay Community College is seeking to attract candidates who want to help us continue building and sustaining an inclusive and equitable working and learning environment for all students, staff, and faculty. GateWay Community College understands that diversity is integral to excellence. We honor diverse experiences and perspectives, strive to create welcoming, inclusive, respectful learning environments, and promote access, opportunity and justice. 

We are looking for equity-minded applicants who reflect, and demonstrate sensitivity to and understanding of, the diverse communities and populations that make Arizona a rich and vibrant place to live and work. When you join the team at GateWay, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice built on broad collaboration among faculty, staff, students, and community partners. In deciding whether to apply for a position at GateWay, you are strongly encouraged to consider whether your values align with our Vision, Mission, Goals, and Values.

Benefits

The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

20 paid observed holidays ) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance) Paid vacation, sick, and personal time Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff) Annual professional development growth funding Tuition reimbursement for employees and dependents Flexible work schedules Maricopa Employee Health & Wellness Program: Sight-On-Site Eye Care Services Diabetes Empowerment Education Program Mobile On-site Mammography Screenings Employee Assistance Program (EAP) Wondronline program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more Pre-Retirement Events (may forgive the remaining balance on a federal student loan made directly by the Department of Education after qualifying). 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community)

Job Summary

Our exciting Student Services Specialist Senior position performs higher-level enrollment services functions providing student support services for the college in the areas of admissions, records and registration. The person hired for this role will serve a diverse population of students, staff, faculty and community members in all areas of enrollment services. The Student Services Specialist Senior coordinates office workflow and provides training to other staff members.

Essential Functions

40% - Leads and coordinates back office workflow, which may include incoming/outgoing transcripts, graduation-processing, selective admissions processing, document retention, eForms, National Student Clearinghouse; provides support to call center & front counter/welcome desk functions and staff; address concerns and resolves problems; composes edits and prepares correspondence and reports. Monitors quality assurance to include regular review ( spot checks) to ensure accuracy of completed transactions, monitor reports related to enrollment in order to comply with district and government requirements.

20% - Provides backup to back office processing as needed to meet deadlines, department goals; assists new and continuing students in person, over the phone and via email in all student services processes including admissions, registration, financial aid, and referrals to other related student services functions.

15% - Assists with training and prepares training materials for new and current contact center staff, maintains various admissions and records reports, answers incoming calls, chats and texts, and monitors group emails.

15% - Provides direct student assistance with enrollment functions such as admissions, registration, residency, enrollment verifications, etc.

10% - Compiles and prepares data for supervisors on back office functions and workflow. Other duties as assigned.

Minimum Qualifications

Associate’s Degree from a regionally accredited institution and two (2) years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.

 OR

High School diploma or GED and four (4) years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.

Desired Qualifications

A. Two (2) or more years’ experience working in a One-Stop Enrollment Services and/or Admissions & Records Office

B. One (1) or more years’ experience working with Peoplesoft (Student Information System), Dynamic Forms, Google forms/Google Suite, phone systems, etc.

C. One (1) year demonstrated leadership experience coordinating and/or leading project management and/or workflow

D. One (1) or more years of experience working with state or federal regulations as it relates to student services in a higher education setting 

E. One (1) or more years of experience working with students from diverse backgrounds and cultures

Special Working Conditions

May be required to travel or be assigned to all MCCCD locations May be required to work evenings and weekends May be required to work at multiple sites days, some evenings or weekends May require prolonged periods of viewing a computer screen May require lifting objects weighing up to 25lbs

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