Senior Client Service Director

4 weeks ago


Everett, Massachusetts, United States THE BANK OF NEW YORK MELLON CORPORATION Full time

At BNY Mellon, we empower our employees to grow and succeed in a culture that values excellence and innovation. As a leading global financial services company, we touch nearly % of the world's investible assets, creating solutions that benefit businesses, communities, and people everywhere.

We're seeking a seasoned professional to join our Client Excellence team as a Vice President, Client Service Director I. This role is ideal for someone who is passionate about delivering exceptional service and leading high-performing teams.

In this role, you'll have the opportunity to:

  • Develop and implement strategies to enhance client satisfaction and loyalty
  • Lead cross-functional teams to provide support to clients across multiple lines of business
  • Collaborate with stakeholders to identify and address client needs and concerns
  • Stay up-to-date on industry trends and best practices to drive continuous service improvements

To be successful in this role, you'll need:

  • A bachelor's degree or equivalent
  • Years of experience in financial services, with a focus on client-facing roles
  • Experience working with clients in one or more of the following sectors: corporations, non-profits, pensions, and/or private equity

We offer a competitive compensation package, including benefits and rewards that support your health, wellbeing, and financial goals. Join our team and be part of a company that values diversity, equity, and inclusion.



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