Housekeeping Operations Manager

4 weeks ago


Scottsdale, Arizona, United States Great Wolf Lodge Full time
About the Role

We are seeking a highly skilled and experienced Housekeeping Manager to join our team at Great Wolf Lodge. As a key member of our operations team, you will be responsible for ensuring the highest standards of cleanliness and guest satisfaction in our resort.

Key Responsibilities
  • Lead and mentor housekeeping staff to ensure cleanliness standards and operational efficiencies are met or exceeded
  • Implement and manage inventory processes to optimize resource allocation
  • Drive the work order process to ensure timely completion and guest satisfaction
  • Assist in reviewing and action planning related to NPS Scores and guest comments
  • Manage budget and labor, operating expense forecasts to ensure financial sustainability
Requirements
  • High School diploma or equivalent experience
  • Minimum 3 years of experience in the Hospitality field, with at least 2 years in a supervisory position
  • Demonstrated knowledge and experience in labor management scheduling
  • Demonstrated ability to lead diverse teams and resolve conflicts
  • Ability to work flexible schedule including nights, weekends, and/or Holidays as needed
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Relocation package available
How to Apply

Click on "Apply Now" or chat with a recruiter to complete an application. A recruiter will reach out to you on the next step.



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