Business Office Associate
4 weeks ago
**Provide Exceptional Customer Service**
As a Business Office Associate at CarMax, you will be responsible for providing exceptional customer service in a fast-paced, team-oriented environment. Your primary focus will be on facilitating the sales, auction, and appraisal process, ensuring that customers receive a seamless and satisfying experience.
**Key Responsibilities:**
- Assist store personnel and departments in their daily functions while adhering to CarMax guidelines
- Provide customer service by greeting customers, balancing overflow traffic, and answering questions
- Process paperwork associated with retail/wholesale automobile sales, including printing daily reports and maintaining deal jackets
- Manage multiple pay types, including receiving and counting money, distributing funds, and preparing deposits
- Mentor new Business Office Associates and train other store departments on Business Office process and procedure
**Requirements:**
- Ability to read, interpret, and transcribe data to maintain accurate records
- Use of resources and partnership to balance customer and business needs
- Understanding of numeric filing systems and intermediate PC skills
- Ability to prioritize and multitask in a deadline-oriented environment
- Lift objects weighing up to 15-20 lbs and speak effectively with internal and external customers
**Join our team at CarMax and contribute to delivering an exceptional customer experience**
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Business Office Associate
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