Staffing Department Coordinator
7 days ago
Chrysalis Center Inc is seeking a highly skilled Operations Coordinator to join our Staffing Department. The successful candidate will be responsible for managing our talent pool of clients, ensuring they are properly oriented to our expectations and customer needs, and providing feedback and coaching throughout their tenure.
Key Responsibilities- Customer Service & Relations
- Deliver exceptional customer service to all clients, partners, and stakeholders
- Respond to and fulfill client requests in a timely manner
- Identify and respond to operational issues quickly and professionally
- Operations
- Manage a pool of qualified candidates
- Place qualified candidates at suitable placement opportunities
- Work closely with the Senior Operations Manager and Business Development team to ensure placement goals are met
- Enter and maintain client information and interests in our database
- Review and edit weekly timesheets and correct errors
- Track and monitor employee absences
- Document incidents, relevant case notes, and other notices for employee performance updates
- Lead classroom training for job-readiness programs
- Client Support
- Coach clients on behavioral and performance issues and document corrective actions
- Ensure job placement is a good fit and aligned with client goals
- Balance the needs of the social enterprise with the needs of Chrysalis clients
- 2-3 years of recruiting or staffing experience preferred
- Excellent time management and organizational skills
- Excellent written and verbal communication skills
- Excellent ability to utilize critical thinking, creativity, independent judgment, and demonstrated decision-making skills
- Must be positive, energetic, and motivated, with the ability to work harmoniously with colleagues, customers, and Chrysalis' client population
- Must be capable of thriving in a fast-paced environment, working on multiple projects with competing deadlines and a high-volume workload
- Strong interpersonal skills, including the ability to coach/mentor clients with various barriers to the traditional workforce pool
- Computer skills including but not limited to: MS Office suite, Google suite, CRM/database management
Chrysalis Center Inc is an equal opportunity employer and strongly encourages applications from all qualified individuals who share lived experience with the communities we serve. In particular, we welcome applicants who are formerly incarcerated and/or justice-involved; people who have experienced housing insecurity and/or economic inequity; Black, Indigenous, and people of color; persons with disabilities; ethnic and religious minorities; and members of the LGBTQ+ community.
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