Senior Operations Specialist

1 day ago


Green Bay, Wisconsin, United States RESA Power, LLC. Full time

Job Details

Description

Position Summary

This position is responsible for providing technical expertise and support to ROM customers, technicians, and other support departments. The successful candidate will be a technical resource for large projects, equipment calibration, and training program development.

Job Responsibilities

  • Provide technical support and guidance to ROM technicians and customers.
  • Manage and coordinate large projects, including project planning, execution, and monitoring.
  • Develop and maintain training programs for ROM technicians and customers.
  • Calibrate and maintain equipment for ROM, including test equipment, trucks, trailers, and tools.
  • Participate in customer meetings as the ROM technical expert.
  • Develop and maintain technical scopes of work for project managers.
  • Assist technicians with technical job scopes, procedures, and methods.
  • Maintain various ROM programs, including PPE, DOT, equipment, and other programs.
  • Monitor and advise the team on the technician competency matrix.
  • Act as a mentor for ROM technicians in the AMP (IRA) and ARC programs.
  • Develop and maintain a basic training program that encompasses safety, regulatory guidelines, and ROM standards.
  • Visit sites to evaluate techniques used for safety, regulatory, and ROM practices.
  • Complete and train the trainer courses for applicable ROM needs.

Required Experience and Qualifications

  • Bachelor's degree in a related field or equivalent experience and 8 years of experience.
  • Related field work in industry.
  • Critical thinking, problem-solving, and desire to learn.
  • Ability to work independently.
  • Passion for learning and teaching others.
  • Customer focus.
  • Proven experience in building training programs from the ground up.
  • Intermediate skill level with PowerPoint, Word, Microsoft Excel.
  • Strong organizational skills.
  • Strong written and verbal communication skills.
  • Ability to adjust to changes in workflow, prioritize as needed, and meet deadlines.
  • Demonstrated strong sense of urgency and ownership of process.
  • Team player mindset.


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