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Senior Operations Support Specialist

2 months ago

Green Bay, Wisconsin, United States Schneider Full time
Job Summary:

Schneider is seeking a Senior Operations Support Representative to provide exceptional customer service to drivers and customers during non-traditional business hours. As a subject matter expert, you will resolve issues, track orders, and maintain strong relationships with customers, drivers, and team members.

Key Responsibilities:

• Act as a subject matter expert for drivers and customers, resolving problems to prevent customer delays.
• Provide updates to first shift associates on issues that occurred during non-business hours.
• Maintain strong working relationships with customers, drivers, and team members.
• Utilize a range of technology to accurately and efficiently complete work.

Requirements:

• High school diploma or equivalent.
• Strong problem-solving skills.
• Effective written and verbal communication skills.
• Ability to work non-traditional business hours.

Benefits:

• Medical, dental, and vision insurance.
• Company-paid life insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results-based incentive pay program.
• Tuition reimbursement.