EDI Onboarding Team Lead

2 weeks ago


Lincoln, Nebraska, United States Lincoln Financial Group Full time
About the Role

We are seeking a highly skilled EDI Onboarding Supervisor to join our Group Protection Operations Team. As a key member of our team, you will be responsible for overseeing the EDI Onboarding process and ensuring its smooth execution.

Key Responsibilities
  • Supervise the EDI Onboarding team to ensure timely and accurate processing of member transactions.
  • Collaborate with EDI Leadership to identify and implement process improvements that enhance efficiency and quality.
  • Develop and maintain relationships with internal stakeholders to ensure seamless communication and collaboration.
  • Provide coaching and development opportunities to team members to enhance their skills and performance.
  • Manage and evaluate individual and team performance to meet and exceed performance standards.
  • Stay up-to-date with current and emerging developments in EDI and assess their impact on our processes and solutions.
Requirements
  • 4-year Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) (Minimum Required)
  • 3+ years of experience in a customer service environment directly aligned to the specific responsibilities of this role
  • Intermediate Microsoft Excel skills
Preferred Qualifications
  • Prior supervisory experience and/or experience working in Ardis/Converge
  • Ability to balance technical aspects (system, customer, broker) and lead a team
  • Ability to prioritize and continuously improve processes, procedures, systems, and the team
About Lincoln Financial Group

Lincoln Financial Group is a leading provider of financial services, helping people plan, protect, and retire with confidence. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer.



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