Store Operations Manager
1 week ago
Baskin Robbins Franchise General Manager
You are applying for a position with a franchisee of Baskin Robbins, not Baskin Robbins, Inc., or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.
Job Overview
If you thrive in a dynamic, engaging environment that challenges you to showcase your personality and skills in diverse ways, becoming a General Manager for a Baskin Robbins franchisee is an excellent career opportunity. Our team is dedicated to delighting our guests by serving them exceptional products with a smile and a touch of humor. From our franchisee to our managers and crew members, we collaborate and take pride in delivering quality service. If you are prepared to lead a successful team, this role is ideal for you.
Key Responsibilities:
Financial Performance
+ Enhance sales through effective implementation of operational standards and promotional strategies.
+ Delegate and oversee processes to manage labor expenses, food costs, and cash flow.
+ Ensure the safety and security of both team members and guests by focusing on preventive maintenance and cleanliness.
+ Assess the operational environment and business outcomes to pinpoint opportunities and collaborate with your team to establish and achieve objectives.
Operational Excellence for Customer Satisfaction
+ Prioritize guests and exemplify outstanding customer service.
+ Lead by example and cultivate an atmosphere where there is urgency in meeting guest needs.
+ Ensure adherence to brand standards and operational systems.
+ Engage and empower your team to devise solutions that drive business success.
Team Development
+ Foster a collaborative team environment by promoting respect, providing constructive feedback, recognizing achievements, addressing employee concerns, and communicating effectively.
+ Recruit, train, and develop the right talent while planning staffing levels to meet guest and business demands.
+ Commit to continuous learning while sharing knowledge and skills to support the growth of others.
+ Hold yourself and your team accountable for responsibilities and outcomes.
Essential Competencies:
+ Guest Focus: Anticipate and understand guest needs, exceeding their expectations.
+ Results Orientation: Set ambitious targets and fulfill commitments.
+ Problem Solving: Identify and analyze challenges, explore various options, and make informed decisions.
+ Team Building: Place the right individuals in suitable roles, empowering them to make decisions and celebrate team successes.
+ Conflict Resolution: Utilize interpersonal skills to address challenging issues and resolve conflicts constructively.
+ Mentorship: Provide honest feedback to team members, actively coaching and supporting them in achieving their personal and professional aspirations.
Core Values:
+ Honesty
+ Transparency
+ Humility
+ Integrity
+ Respect
+ Fairness
+ Responsibility
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