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Baskin Robbins Store Manager

2 months ago

Stowe, Vermont, United States Baskin Robbins Full time

Baskin Robbins Store Manager

You are applying for a position with a franchisee of Baskin Robbins, not Baskin Robbins, Inc., or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Job Overview

If you thrive in a dynamic, enjoyable atmosphere that is both stimulating and allows you to showcase your personality and skills in diverse ways, becoming a Store Manager for a Baskin Robbins franchisee is an excellent career option. Our team is dedicated to delighting our guests by serving them exceptional products with a smile and perhaps a light-hearted joke. Everyone on our team, from the franchisee to the manager to the crew member, collaborates and takes pride in delivering quality service. If you are prepared to take charge and lead a successful team, this opportunity is ideal for you.

Key Responsibilities:

Financial Performance

+ Enhance sales through the effective implementation of store standards and promotional strategies.

+ Delegate and oversee processes to manage labor costs, food expenses, and cash flow.

+ Ensure the safety and security of both team members and guests by focusing on preventative maintenance and cleanliness.

+ Assess the store environment and business outcomes to identify opportunities and collaborate with your team to set and achieve objectives.

Operational Excellence for Customer Satisfaction

+ Prioritize guests and exemplify outstanding customer service.

+ Lead by example and cultivate an environment where there is urgency to meet guest needs.

+ Ensure adherence to brand standards and operational systems.

+ Engage and empower your team to develop solutions that drive business success.

Team Development

+ Foster a collaborative team environment by promoting respect, providing coaching and feedback, recognizing achievements, addressing employee concerns, and communicating effectively.

+ Recruit, train, and develop the right individuals while planning staffing levels to meet guest and business demands.

+ Commit to continuous learning while sharing knowledge and skills to help others grow.

+ Hold yourself and your team accountable for responsibilities and outcomes.

Essential Competencies:

+ Guest Focus: Anticipate and understand guest needs to exceed their expectations.

+ Results Orientation: Set ambitious targets and fulfill commitments.

+ Problem Solving: Identify and analyze issues, explore alternatives, and make informed decisions.

+ Team Building: Place the right people in the right roles, enabling them to make decisions and celebrate collective success.

+ Conflict Resolution: Utilize interpersonal skills to address challenging issues and resolve conflicts constructively.

+ Mentoring: Provide honest feedback to team members, actively coaching and supporting them to achieve their personal and professional goals.

Core Values:

+ Honesty

+ Transparency

+ Humility

+ Integrity

+ Respect

+ Fairness

+ Responsibility