We are seeking a highly skilled and professional Front Desk Agent to join our team at AWOL Stowe. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

• Guest Services: Welcome and register guests, manage their information, distribute room keys and assignments, and respond to general inquiries in a timely and professional manner.
• Communication: Answer incoming calls and respond to guest inquiries regarding room bookings, rates, amenities, and special requests in a courteous and efficient manner.
• Room Preparation: Collaborate with the housekeeping team to ensure rooms are ready for new guests, maintaining a high level of cleanliness and organization.
• Customer Complaints: Handle guest complaints in a professional and empathetic manner, resolving issues promptly and fairly.
• Administrative Tasks: Maintain accurate and up-to-date guest account information, ensuring seamless check-in and check-out processes.

• Experience: 1+ year of experience in the hotel industry or a related field, with a proven track record of delivering exceptional customer service.
• Skills: Strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. Proficiency in Microsoft Office and reservation management systems is also required.
• Education: High school graduate or equivalent, with a strong commitment to ongoing learning and professional development.

AWOL Stowe is a unique and boutique hotel located in a serene and picturesque setting. We pride ourselves on providing a warm and welcoming atmosphere for our guests, with a focus on exceptional customer service and attention to detail. If you are a motivated and customer-focused individual who is passionate about delivering outstanding hospitality, we encourage you to apply for this exciting opportunity.