Repair Operations Analyst

2 weeks ago


Cincinnati, Ohio, United States Genpact Full time

At Genpact, we're seeking a skilled Repair Operations Analyst to join our team in Cincinnati, Ohio. As a key member of our operations team, you'll play a critical role in maintaining repair readiness levels and ensuring data accuracy.

Responsibilities

  • Manage repair readiness levels and benefit expected dates, ensuring data accuracy and completeness.
  • Collaborate with the IT support team to troubleshoot system-related issues.
  • Support cross-functional teams in resolving data anomalies driven by application.
  • Establish and maintain metric support and reporting using digital tools, dashboards, and communication resources.
  • Manage weekly and monthly status reports of key performance indicators (KPIs).
  • Oversee and provide assistance with repair industrialization, manufacturing engineering, and basic troubleshooting processes.
  • Ensure accurate repair directories and shop submittals with repair shops and the marketing catalog team.

Qualifications

Minimum qualifications

  • Bachelor's degree in engineering or business from an accredited university or college.
  • At least 3-4 years of experience in aviation or engineering.
  • Strong quantitative and analytical skills.
  • Excellent oral, written communication skills, and strong interpersonal and leadership skills.

Preferred qualifications

  • Strong business acumen and analytical capability.
  • Demonstrated ability to lead, mentor, and influence customers and peers.
  • Demonstrated capability to multitask in a fast-paced environment.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.



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