Repair Operations Specialist

2 weeks ago


Cincinnati, Ohio, United States Genpact Full time

At Genpact, we're looking for a talented Repair Operations Analyst to join our team in Cincinnati, Ohio. As a key member of our operations team, you'll play a critical role in maintaining repair readiness levels and ensuring data accuracy.

Key Responsibilities:

  • Manage repair readiness levels and benefit expected dates, ensuring data accuracy and completeness.
  • Collaborate with the IT support team to troubleshoot system-related issues.
  • Support cross-functional teams in resolving data anomalies.
  • Develop and maintain metrics and reporting using digital tools and dashboards.
  • Provide weekly and monthly status reports on key performance indicators (KPIs).
  • Oversee repair industrialization, manufacturing engineering, and basic troubleshooting processes.
  • Ensure accurate repair directories and shop submittals with repair shops and the marketing catalog team.

Requirements:

  • Bachelor's degree in engineering or business from an accredited university or college.
  • At least 3-4 years of experience in aviation or engineering.
  • Strong quantitative and analytical skills.
  • Excellent communication and customer relationship building skills.

Preferred Qualifications:

  • Strong business acumen and analytical capability.
  • Ability to lead, mentor, and influence customers and peers.
  • Capability to multitask in a fast-paced environment.

Genpact is an Equal Opportunity Employer and values diversity and inclusion. We're committed to creating a dynamic work environment that respects integrity, customer focus, and innovation. Learn more about us at https://www.genpact.com/ and on LinkedIn, X, YouTube, and Facebook.



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