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Customer Service Representative

1 month ago

Arlington, Virginia, United States The LaSalle Group Full time
Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team in Arlington, TX. As a key member of our customer service team, you will be responsible for managing sales orders for retailers, key accounts, and distributors, ensuring accurate EDI and B2B order transmission, and allocating products for key accounts.

Responsibilities:
  • Manage sales orders for retailers, key accounts, and distributors
  • Ensure EDI and B2B orders transmit accurately
  • Allocate products for key accounts
  • Process all required transactions within 3rd party portals
  • Manage and respond to a high volume of daily emails
  • Build and maintain strong relationships with customers
  • Review customer scorecards and fill rates, implementing improvements as needed
  • Manage foreign to US orders and coordinate shipments with the overseas office
  • Generate export shipping documentation
  • Collaborate with internal teams to resolve shipping errors and RMAs
  • Direct communication with customers to uphold on-time delivery standards
  • Review production plans and communicate relevant information to customers and Sales
  • Monitor various reports to ensure timely order flow
  • Attend internal and external meetings as required
Requirements:
  • 1+ years of customer service experience preferred
  • Strong written and oral communication skills
  • Critical thinking skills and a customer-focused approach to problem solving
  • Intermediate Excel skills, including working knowledge of V/X Lookup formulas
  • Ability to manage multiple tasks and strong time management skills
  • Demonstrated ability to work collaboratively in a team environment
  • Proficiency in Microsoft Word and Outlook