Customer Service Representative

2 months ago


Baytown, Texas, United States CSL Plasma Full time
Job Summary

We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative at CSL Plasma. As a key member of our team, you will be responsible for ensuring the smooth operation of our plasma collection process, providing exceptional customer service to our donors, and maintaining a safe and efficient work environment.

Key Responsibilities
  • Prepare the autopheresis machine for the pheresis process and monitor the donor and the process, responding to specific alarms or signals that may occur.
  • Disconnect the donor when the process is complete and maintain alertness and awareness to any reaction the donor may have during or after the process.
  • Use a Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances, and donor adverse events.
  • Use the PDA to link equipment and soft goods used in the pheresis process to the appropriate donor and alert the Group Leader or Supervisor of donor flow issues.
  • Maintain accurate records of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
Requirements
  • High school diploma or equivalent required.
  • Minimum of three (3) months' work experience, preferably in a medical or health provider environment or equivalent combination of education and experience.
  • Ability to understand, remember, and apply oral and/or written instructions.
  • Ability to understand and follow basic instructions and guidelines.
  • Must be able to see and speak with customers and observe equipment operation.
Working Conditions
  • Fast-paced environment with frequent interruptions.
  • Frequently exposed to hazardous chemicals, extreme temperatures, and to blood-borne pathogens.
  • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.
  • Required to work overtime and extended hours to support center operational needs.

CSL Plasma is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, including paid sick leave and the option to participate in our 401(k) Savings Program.



  • Baytown, Texas, United States Navy Exchange Service Command Full time

    Job SummaryAs a key member of the Navy Exchange Service Command team, the Customer Service Clerk plays a vital role in providing exceptional customer service and support. This position requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.Duties and...


  • Baytown, Texas, United States Massage Envy Full time

    Customer Service RepresentativeAt Massage Envy Baytown, we're committed to delivering an excellent experience and growing our member base. As a Customer Service Representative, you'll provide outstanding customer service, promote the value of Total Body Care, and support clinic flow.Provide exceptional customer service and help clients feel valued and...


  • Baytown, Texas, United States Access World Full time

    Job Title: Customer Service RepresentativeAccess World is seeking a highly skilled and customer-focused Customer Service Representative to join our team in Houston, TX. As a key member of our customer service team, you will be responsible for providing exceptional customer support, ensuring customer satisfaction, and enhancing the overall customer...


  • Baytown, Texas, United States Access World Full time

    Job Title: Customer Service RepresentativeAccess World is seeking a highly skilled Customer Service Representative to join our team in Houston, TX. As a key member of our customer service team, you will be responsible for providing exceptional customer support, ensuring customer satisfaction, and enhancing the overall customer experience.Key...


  • Baytown, Texas, United States Brewingz Full time

    Key Responsibilities:We are seeking a skilled Customer Service Representative to join our team at Brewingz. As a Customer Service Representative, you will be responsible for providing exceptional guest experiences, ensuring a warm and welcoming atmosphere, and delivering outstanding service to our customers.Key Responsibilities:Greet guests in a warm and...


  • Baytown, Texas, United States Domino's Franchise Full time

    Job DescriptionWe are seeking a skilled Customer Service Representative to join our team at Domino's Pizza. As a valued member of our team, you will be responsible for providing exceptional customer service to our customers, both in person and over the phone.Key ResponsibilitiesProcess customer orders and respond to customer inquiries in a timely and...


  • Baytown, Texas, United States Jenny Montes - State Farm Agent Full time

    ROLE DESCRIPTION:As a customer service representative with Jenny Montes State Farm, you will be responsible for generating exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit for this role. You will enhance your career...


  • Baytown, Texas, United States Jenny Montes - State Farm Agent Full time

    Role OverviewAs a customer service representative with Jenny Montes State Farm, you will be responsible for delivering exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit for this role.Key ResponsibilitiesManage customer...


  • Baytown, Texas, United States Jenny Montes - State Farm Agent Full time

    Job OverviewAs a Customer Service Representative at Jenny Montes - State Farm Agent, you will play a vital role in building and developing customer relationships within the community to promote State Farm products, including auto, home, and life insurance. ResponsibilitiesEstablish and maintain strong customer relationships, providing prompt, accurate, and...


  • Baytown, Texas, United States U-Haul Full time

    Job Summary:As a Customer Service Representative at U-Haul, you will be the face of our company, providing exceptional service to customers and ensuring their rental experience is seamless. Your primary responsibilities will include assisting customers with U-Haul products and services, managing rentals and inventory using smartphone-based U-Scan technology,...


  • Baytown, Texas, United States Massage Envy Full time

    Overview:We're seeking a skilled and enthusiastic Customer Service Representative to join our team at Massage Envy Baytown. As a key member of our staff, you'll play a vital role in delivering exceptional customer experiences and promoting our wellness programs.Perks and Benefits:Competitive hourly pay, plus tips, bonuses, and commissionsEmployee referral...


  • Baytown, Texas, United States HEB Grocery Stores Full time

    Hiring Opportunities at HEB Grocery Stores **Job Title:** Dairy Customer Service Rep **Job Summary:** As a Customer Service Representative at HEB Grocery Stores, you will be responsible for providing exceptional customer service and ensuring a well-stocked and well-maintained dairy department. **Key Responsibilities:** * Maintain a clean and organized...


  • Baytown, Texas, United States HEB Grocery Stores Full time

    Job Summary: As a Dairy Customer Service Representative at HEB Grocery Stores, you will be responsible for maintaining a well-stocked and well-maintained dairy department. This includes stocking and rotating products daily, maintaining department and safety/sanitation standards, and providing excellent customer service.Key Responsibilities:Provide a...


  • Baytown, Texas, United States CSL Plasma Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for ensuring the smooth operation of our donor center, providing exceptional customer service, and maintaining a safe and efficient work environment.Key ResponsibilitiesPrepare the...


  • Baytown, Texas, United States CSL Plasma Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for preparing the donor, donor area, and equipment for the pheresis process.Key ResponsibilitiesPrepare the autopheresis machine for the pheresis process.Monitor the donor and the pheresis...


  • Baytown, Texas, United States Massage Envy Full time

    {"title": "Sales and Customer Service Role", "description": "OverviewAt Massage Envy Baytown, we're passionate about helping others achieve their wellness goals. As a Sales and Customer Service Representative, you'll play a key role in delivering an exceptional experience for our clients and growing our member base.Perks and BenefitsCompetitive pay plus...


  • Baytown, Texas, United States State Farm Insurance Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at State Farm Insurance. As a Customer Service Representative, you will be responsible for assisting customers with inquiries, complaints, and policy changes. You will provide accurate and timely information regarding insurance products and services, process policy...


  • Baytown, Texas, United States Baytown Hyundai Full time

    As a valued member of the Baytown Hyundai team, you will play a crucial role in delivering exceptional customer experiences while accurately processing transactions and handling payments.Your attention to detail and friendly demeanor will contribute to the overall satisfaction of our customers and support the success of our dealership.Provide information...


  • Baytown, Texas, United States HEB Grocery Stores Full time

    Customer Service Representative RoleAs a Customer Service Representative at HEB Grocery Stores, you'll have the opportunity to provide excellent service to our customers, maintaining a well-stocked and organized department. Key responsibilities include:Responsibilities:1. Storing and rotating products on a daily basis to ensure the department remains...


  • Baytown, Texas, United States Palmer Distribution Services Inc Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Palmer Logistics. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesProcess customer orders accurately and...