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Customer Service Representative

1 month ago

Baytown, Texas, United States Jenny Montes - State Farm Agent Full time
Job Overview
As a Customer Service Representative at Jenny Montes - State Farm Agent, you will play a vital role in building and developing customer relationships within the community to promote State Farm products, including auto, home, and life insurance.

Responsibilities
  • Establish and maintain strong customer relationships, providing prompt, accurate, and friendly service.
  • Use a customer-focused, needs-based review process to educate customers about insurance options and provide personalized solutions.
  • Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.

Requirements
  • Bilingual - Spanish required.
  • Insurance background and experience.
  • Property and Casualty license (currently held).
  • Ability to obtain Life and Health license.
  • Excellent communication skills - written, verbal, and listening.
  • Self-motivated and detail-oriented.
  • Proactive in problem-solving and dedicated to customer service.
  • Ability to work in a team environment and effectively relate to customers.

What We Offer
  • Salary plus commission/bonus.
  • Health benefits.
  • 401K Match.
  • Paid time off (vacation and personal/sick days).
  • Valuable experience and growth potential/Opportunity for advancement within the agency.

This is an exciting opportunity to join a dynamic team and contribute to the success of Jenny Montes - State Farm Agent. If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.