Customer Service Representative
4 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at Palmer Logistics. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.
Key Responsibilities- Process customer orders accurately and efficiently, ensuring timely delivery and high-quality service.
- Invoice and verify rates for contractual warehouse agreements, maintaining a high level of accuracy and attention to detail.
- Address customer complaints in a professional and timely manner, escalating issues to management as needed.
- Research and resolve discrepancies in inventory, ensuring accuracy and efficiency.
- Maintain a positive and courteous relationship with customers through email and phone communication.
- Follow established company policies and procedures, ensuring compliance and quality service.
- Collaborate with office and warehouse personnel to meet productivity goals and achieve team objectives.
- Minimum 2 years of customer service experience in logistics/3PL, with a strong understanding of warehouse operations and customer needs.
- Flexible work schedule, with the ability to work early, late, or weekends as needed to meet operational demands.
- Technical skills, with the ability to work in multiple warehouse management systems and software applications.
- Detail-oriented and mathematically proficient, with the ability to perform basic calculations and maintain accurate records.
- Proficient in Microsoft Office Suite, with a strong understanding of software applications and technology.
- High school diploma or equivalent, with a strong foundation in communication, problem-solving, and customer service skills.
Palmer Logistics is a 3PL handling commodities such as hazardous chemicals, non-hazardous chemicals, food grade, and other general commodities at our facilities. We offer specialized services to our customers, including customized reporting, labeling, repackaging, and other services. At Palmer Logistics, we take pride in our work and value our employees, who are the backbone of our successful services. We strive to provide exceptional service to our customers, while maintaining a positive and respectful work environment.
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