Enterprise Relationship Manager

2 weeks ago

Raleigh, North Carolina, United States DisputeHelp Full time
Job Overview

We are seeking an experienced Enterprise Relationship Manager to support our Tier 1 acquirer base in the Americas region. In this role, you will be responsible for managing and growing relationships with our highest-value clients, ensuring their success, retention, and satisfaction. You will work closely with senior stakeholders, onboarding teams, and technical staff to deliver outstanding service, ensure operational excellence, and identify growth opportunities.

Key Responsibilities:
● Client Onboarding & Provisioning: Oversee the onboarding process for new clients, collaborating closely with internal teams to ensure swift and seamless platform provisioning and go-live execution.
● Integration Guidance: Work alongside technical teams to guide optimal client integration into our platform, ensuring that client needs are met and expectations exceeded.
● Retention & Satisfaction: Lead new client kickoff calls post-contract execution, set clear expectations, and drive speed to market. Retain clients by delivering high-touch, high-satisfaction service, ensuring long-term engagement and minimizing attrition.
● Cross-Sell Opportunities: Identify opportunities to cross-sell additional products and services, deepening relationships and driving further revenue growth.
● Client Feedback & Strategy: Act as the voice of the client, providing feedback to leadership on client needs and suggesting enhancements to improve the overall customer journey.
● Strategic Discussions: Confidently lead strategic discussions with both end-users and senior leadership within the client base, ensuring alignment and ongoing success.

Requirements:
● Experience: 3-5 years of experience in sales or relationship management within the cards and payments industry, with a strong focus on fraud and dispute management. Proven track record of managing enterprise-level clients in the payments ecosystem, including experience in credit/debit card solutions, transaction processing, and risk mitigation strategies.
● Analytical & Structured: Strong analytical skills and a structured approach, with the ability to assess complex situations and deliver a high degree of client satisfaction.
● Problem-Solving: A proactive problem solver with a positive, can-do attitude, capable of tackling challenges head-on.
● Client-Focused: Passionate about all aspects of Relationship Management, with a customer-centric mindset and a focus on client retention and revenue growth.
● Communication: Excellent communication skills across written, verbal, and digital platforms, capable of fostering strong relationships with clients and internal teams
● Confidence & Comfort: High level of confidence in leading strategic discussions with both end-users and senior client leaders, ensuring clear communication and alignment on goals.

Why DisputeHelp?

DisputeHelp is a leading global fintech SaaS company, transforming the landscape of post-authorization disputes, chargebacks, and first-party fraud. Our cutting-edge dispute management solutions empower merchants to deflect disputes, resolve chargebacks, and recover revenue lost to first-party fraud. We serve as a crucial partner to merchant acquirers, payment gateways, payment service providers, and payment facilitators, helping them defend, retain, and grow their merchant base amidst the challenges of disputes and fraud.

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