Senior Merchant Support Specialist

3 days ago


Plano, Texas, United States Fortis Payment Systems LLC Full time
Senior Merchant Support Specialist Job Description

We are looking for a highly motivated Senior Merchant Support Specialist to join our team at Fortis Payment Systems LLC. As a key member of our customer support team, you will be responsible for providing top-notch support to our merchants and partners.

The estimated salary for this position is around $60,000 - $75,000 per year, depending on location and experience.

Duties and Responsibilities
  • Develop and maintain strong relationships with merchants, partners, and internal departments
  • Effectively manage internal and external communication via the IVR and Ring Central
  • Utilize resources and techniques to answer questions and solve problems for merchants, partners, and internal Fortis departments
Requirements
  • High school diploma or equivalent required
  • Merchant services experience preferred
  • Financial services experience preferred
  • Prior call center experience and experience processing complex documents
  • Excellent written and verbal communication skills with strong PC and analytical ability
  • Ability to manage time wisely to meet service level agreements


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