Support Expert for Customer Success
1 week ago
About Us: Boxes 4 U, Inc. is a proudly employee-owned company based in Plano, TX, offering a full line of moving, shipping, and industrial supplies.
Our Team: We value our employees and strive to create a positive work environment that promotes teamwork and growth.
The Job: As a Customer Support Specialist, you will be an integral part of our team, working closely with customers, colleagues, and vendors to ensure seamless operations.
Key Responsibilities:
- Provide exceptional customer service and support
- Respond to customer inquiries and resolve issues in a timely manner
- Create and process invoices for new orders
- Serve as backup to the retail store by assisting customers and pulling orders
- Stay current on product knowledge and provide guidance and advice to customers
- Utilize cash register and have knowledge of all its functions
- Process payments and handle cash, credit cards, and checks
- Understand payment terms for retail store and commercial customers
Requirements:
- High School Diploma or GED preferred
- 1+ years of customer service experience
- Basic math skills
- Attention to detail
- Ability to build rapport with clients
- Excellent written and verbal communication skills
- Ability to prioritize and multitask
- Ability to read and follow procedures and processes
- Ability to follow directions and manage multiple tasks
Estimated Salary: $45,000 - $65,000 per year based on location and experience.
Benefits:
- 401(k) matching
- Dental insurance
- Vision insurance
- Health insurance
- Paid time off
- Parental leave
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