Client Relations Specialist

1 week ago


Ogden, Utah, United States Biotron Laboratories, Inc. Full time
Position Overview

Summary:

The Client Relations Specialist is essential to the sales team, concentrating on the management of customer purchase requests, order confirmations, and shipping communications to guarantee outstanding customer satisfaction. This role necessitates strong communication abilities to foster and sustain robust relationships with clients, prioritize responsibilities, and deliver timely updates on order statuses to achieve organizational objectives.

Key Responsibilities:

  • Serve as the main point of contact for clients throughout the sales process, responding to inquiries and providing timely assistance
  • Provide exceptional customer support through telephone, email, and face-to-face interactions
  • Work collaboratively with the sales team to manage client orders, pricing, product details, and problem resolution
  • Oversee customer accounts, process orders, and accurately monitor order progress
  • Coordinate with the logistics department to ensure timely order deliveries
  • Adhere to company policies and procedures
  • Prepare necessary documentation including purchase orders and sales orders
  • Assist the Product Business Manager as required
  • Support light accounting tasks related to customer accounts
  • Perform other assigned duties as necessary

Qualifications & Skills:

  • High School Diploma is required; a college degree is preferred
  • Minimum of 3 years in customer service or administrative roles
  • Proficient in Microsoft Office and capable of learning new software applications
  • Excellent written and verbal communication skills
  • A collaborative team player with a positive and professional demeanor
  • Ability to work independently and across various teams
  • Detail-oriented with strong time management capabilities

Work Environment:

The Client Relations Specialist position primarily involves desk-based tasks with occasional visits to production areas. The atmosphere is dynamic and focused on customer needs, offering opportunities for advancement within the organization. The office environment is comfortable and professional, while production areas may require protective equipment due to noise and dust.

Company Overview:

Biotron Laboratories, Inc. is a prominent manufacturer of nutritional supplement powders and mineral ingredient compounds. Our committed team emphasizes quality products and customer satisfaction. Join us and be part of our exciting growth journey.



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