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Client Relations Specialist

2 months ago

Ogden, Utah, United States Qnergy Careers Full time
Job Overview

Position Summary: The Customer Service Coordinator serves as the primary liaison for clients, ensuring their inquiries are addressed, their issues are resolved, and their overall experience with the organization is satisfactory. This role encompasses inventory oversight, logistics management, and the organization of daily service appointments.

Key Responsibilities:

  • Respond to client inquiries through various communication channels.
  • Address and resolve client complaints promptly and professionally.
  • Manage inventory transactions effectively.
  • Oversee the shipping and receiving of products and components.
  • Maintain accurate inventory records.
  • Coordinate and schedule logistical issues related to customer service.
  • Process orders, forms, applications, and requests efficiently.
  • Collaborate with internal teams to resolve client issues.
  • Document customer interactions, transactions, feedback, and complaints.
  • Work collaboratively with colleagues as necessary.
  • Provide insights on the effectiveness of customer service processes.
  • Ensure high levels of customer satisfaction through professional support.
  • Prioritize and manage customer requests to meet deadlines.
  • Monitor the accuracy of reporting and database information.
  • Analyze data to assess customer service performance.

Qualifications:

  • High school diploma or equivalent required.
  • Preferred degree in business administration or a related field.
  • Minimum of three years of experience in customer service, inventory management, or logistics.
  • Experience in delivering customer support services.
  • Familiarity with NetSuite, Microsoft Office, and Jira is advantageous.

Skills and Competencies:

  • Proficient in relevant software applications.
  • Exceptional communication skills to effectively convey information and understand client needs.
  • Ability to manage stressful situations with professionalism.
  • High attention to detail and accuracy.
  • Strong customer service abilities to provide empathetic and professional responses.
  • Interpersonal skills to foster positive relationships with clients, enhancing satisfaction and loyalty.
  • Excellent time management skills to ensure timely responses and issue resolution.