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Client Relations Specialist

2 months ago

Ogden, Utah, United States Novolex Full time

Why Work With Us?

Novolex stands at the forefront of packaging innovation, offering a diverse range of products crafted from paper, plastic, and sustainable materials tailored for the food, retail, health, and industrial sectors.

Our Commitment to Sustainability

At Novolex, our sustainability vision is anchored in three essential pillars: our products, our operations, and our workforce. Each pillar is vital to our growth and future as a business, forming the bedrock of our comprehensive commitment to sustainability and driving us towards our ambitious objectives through various initiatives.

Key Responsibilities

  • Manage the order processing for designated customer accounts, proactively addressing issues and maintaining clear communication with customers through email and phone.
  • Comprehend and execute all phases of the order fulfillment process while gaining familiarity with different product lines and customer types.
  • Respond to inquiries via email and phone regarding order status, pricing, and general questions, conducting research as necessary.
  • Collaborate with internal teams, including Sales, Inventory Management, Accounting, Graphics, Shipping, Quality, and Manufacturing personnel.
  • Maintain comprehensive customer records, along with necessary forms, reports, and forecasts as required.
Qualifications
  • High School diploma is mandatory; an Associate's or Bachelor's degree is preferred.
  • Previous successful experience in customer service within a manufacturing setting is advantageous.
  • Excellent written and verbal communication skills, along with strong interpersonal abilities.
  • Proficiency in MS Office and the capability to learn additional tools as needed.
  • Ability to work independently while managing multiple priorities effectively.
  • Multilingual skills are considered a plus.
What We Offer

Benefits

Safety is our utmost priority, and we are dedicated to the well-being of our employees. We provide a comprehensive and competitive benefits package that includes medical, dental, and vision insurance (with Telehealth options) along with various resources aimed at enhancing mental, physical, and financial health. Specific benefits may vary based on the work location.

Community Involvement

At Novolex, we value giving back to the communities that support us. Our Focused Giving Program emphasizes support for organizations that promote sustainability initiatives or address food and hunger challenges. We also encourage local engagement in community activities where our employees reside and work.

Professional Development

We provide continuous opportunities for career advancement. From skill enhancement to advanced educational programs, training and development resources are available through Novolex University. Our offerings include company and industry-specific training, support for formal education through our Tuition Reimbursement Program, and a Learning Management System designed to support and elevate employee skills across all organizational levels.