Information Technology Support Specialist

2 weeks ago

Washington, United States The Tatitlek Corporation Full time
Position Overview

Job Summary:

The Division of Information Technology at The Tatitlek Corporation is dedicated to delivering comprehensive technical support and solutions to ensure optimal functionality of our IT infrastructure. Our team addresses a wide array of IT challenges, encompassing hardware and software troubleshooting, network setups, and cybersecurity measures. Our mission is to maintain seamless IT operations, enabling business units to concentrate on achieving their objectives.

Key Responsibilities:
  • End User Device Assistance:
    • Diagnose and resolve issues related to laptops and mobile devices.
    • Provide support for software installations, updates, and configurations.
    • Identify and rectify hardware and software problems.
  • User Account Administration:
    • Oversee user accounts in Active Directory and Azure AD.
    • Manage password resets, account unlocks, and new account setups.
    • Ensure appropriate configuration and maintenance of user access rights.
  • Email System Management:
    • Administer and troubleshoot email accounts within Microsoft O365.
    • Assist with email setup, synchronization, and problem resolution.
  • New User Onboarding:
    • Establish new user accounts, including email and access permissions.
    • Provide orientation and basic training on IT systems and tools.
  • Backup System Oversight:
    • Monitor and manage backup systems to ensure data integrity and recovery.
    • Regularly test and verify backups for effectiveness.
  • Incident Management:
    • Utilize a ticketing system for logging, tracking, and resolving user-reported issues.
    • Respond to incidents promptly, prioritizing based on severity and escalating as needed.
  • Security and Compliance:
    • Implement and uphold cybersecurity policies and protocols.
    • Ensure adherence to data protection regulations and industry standards.
  • Documentation and Knowledge Sharing:
    • Create and update documentation for common issues, solutions, and procedures.
    • Facilitate knowledge transfer and training for end users.
  • Vendor Coordination:
    • Act as a liaison with hardware and software vendors for support and troubleshooting.
  • Reporting and Analysis:
    • Generate reports on help desk performance, incident trends, and user satisfaction.
  • Proactive Maintenance:
    • Conduct routine health checks and preventive maintenance on user devices and systems.
Qualifications:
  • Bachelor's Degree in Information Technology (Preferred)
  • CompTIA A+ Certification
  • Five (5) years of experience in Information Technology and Support
  • Successful completion of a Pre-employment Checks and Inquiries (PECI) background check
Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to manipulate objects, tools, or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, or crawl, and communicate effectively. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

Work is typically performed in a controlled office environment. While performing the duties of this job, the employee may be exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.

Supervisory Responsibilities:

None

Additional Information:

The Tatitlek Corporation is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

  • Information Technology Specialist

    2 weeks ago

    Washington, United States VISTA Technology Services Full time

    Information Technology Specialist (Entry Level and Experienced)VISTA Technology Services, Inc. is seeking an Information Technology Specialist (Entry Level and Experienced) to provide support for our clients.The Information Technology Specialist will deliver Information Management support services to the Chief Information Officer (CIO); offer IT Engineering...

  • Information Technology Support Specialist

    2 weeks ago

    Washington, United States The Tatitlek Corporation Full time

    Position OverviewThe role of an IT Specialist encompasses a variety of responsibilities aimed at ensuring the smooth operation of information technology systems within the organization. This position is crucial for maintaining the integrity and functionality of IT services.ROLE SUMMARY:The IT department at The Tatitlek Corporation is dedicated to providing...

  • Information Technology Specialist

    5 months ago

    Washington, United States Administrative Office of the U.S. Courts Full time

    Main content Job Details for Information Technology Specialist (Customer Support) Court Name/Organization: Administrative Office of the U.S. Courts Overview of the Position: This position is located in the Enterprise Operations Center (EOC), Support Services Division (SSD) in San Antonio, Texas. The incumbent serves as Work Team Leads for the Case...

  • Information Technology Support Specialist

    1 month ago

    Washington, United States Planet Technology Full time

    8-10 Week Project AssignmentNO 3rd PARTY RECRUITERS NO RELOCATION Description:* Mostly Tier 1 Help Desk tasks at our Walk-up help desk and stations across campus* Password Changes* MFA setup* Account Unlocks* Email/Office 365 access* Strong customer service skills* Geared towards incoming students* Help set up devices, account set up, password changes, etc.*...

  • Information Technology Support Specialist

    2 months ago

    Washington, United States Planet Technology Full time

    8-10 Week Project AssignmentNO 3rd PARTY RECRUITERS NO RELOCATION Description:* Mostly Tier 1 Help Desk tasks at our Walk-up help desk and stations across campus* Password Changes* MFA setup* Account Unlocks* Email/Office 365 access* Strong customer service skills* Geared towards incoming students* Help set up devices, account set up, password changes, etc.*...

  • Information Technology Specialist

    4 weeks ago

    Washington, United States Government National Mortgage Association (Ginnie Mae) Full time

    As an Information Technology Specialist, you will: Have responsibility for solutioning, and supporting development, implementation, and coordination of Information Technology (IT) projects. Provide all necessary program management and coordination in the review and approval of proposed designs and exercise technical responsibility for planning,...

  • Information Technology Specialist

    4 weeks ago

    Washington, Washington, D.C., United States Government National Mortgage Association (Ginnie Mae) Full time

    As an Information Technology Specialist, you will:Have responsibility for solutioning, and supporting development, implementation, and coordination of Information Technology (IT) projects. Provide all necessary program management and coordination in the review and approval of proposed designs and exercise technical responsibility for planning,...

  • Information Technology Specialist

    1 month ago

    Washington, United States U.S. Capitol Police Full time

    This position is located in the Service Operations Division(SOPD), Office of Information Services (OIS), Office of the Chief Administrative Officer (OCAO), in the United States Capitol Police (USCP).Serves as an ΙΤ Specialist for the USCP-Wide development, analysis, and implementation of technologies used to store and retrieve data, automated data...

  • Information Technology Specialist

    1 week ago

    Washington, United States Office Of The Secretary Of Health And Human Services Full time

    If selected for this position, you will join a well-respected team that is responsible for supporting a full range of Information Technology Specialist duties within the Department of Health and Human Services, Office of the Secretary of Health and Human Services, Office for Civil Rights, Operations and Resources Division. Typical work assignments...

  • Information Technology Specialist

    3 months ago

    Washington, Washington, D.C., United States Department Of State Full time

    Summary This serves as a public notice for the use of the Direct Hire Authority in accordance with 5 U.S.C. 3327 and 3330 and 5 CFR 330. These positions are to be filled under the OPM Government-Wide Direct Hire Authority for Information Technology Specialist (Information Security) Positions. Under this recruitment procedure, applications will be accepted...

  • Information Technology Specialist

    2 months ago

    Washington, Washington, D.C., United States U.S. Capitol Police Full time

    This position is located in the Service Operations Division(SOPD), Office of Information Services (OIS), Office of the ChiefAdministrative Officer (OCAO), in the United States Capitol Police (USCP).Serves as an ΙΤ Specialist for the USCP-Wide development, analysis, and implementation of technologies used to store and retrievedata, automated data systems,...

  • Information Technology Specialist

    1 month ago

    Washington, Washington, D.C., United States Pipeline And Hazardous Materials Safety Administration Full time

    As an Information Technology Specialist, you will:Provide PHMSA support, services, and tools required to enable the PHMSA staff to efficiently, effectively, and economically execute mission servicesThis includes: implementing continuous process improvement; performing data analysis to identify trends and proactively addressing problems before they become...

  • Information Technology Cybersecurity Specialist

    4 weeks ago

    Washington, Washington, D.C., United States Bureau Of Industry And Security Full time

    As an Information Technology Cybersecurity Specialist (Direct-Hire), you will perform the following duties:Works with senior BIS leadership to design and review requirements for technical projects to determine objectives of the program, concepts, nature of the unprocessed data, and processes required in support of the technology effort in order to organize...

  • Information Technology Specialist

    2 weeks ago

    Washington, United States Justice, Bureau of PrisonsFederal Prison System Full time

    Position Overview:As an IT Specialist, you will play a crucial role in ensuring a secure and efficient environment within the Bureau of Prisons. Your expertise will contribute to the successful reintegration of individuals into society by leveraging advanced technology.Key Responsibilities:1. Serve as a technical authority in videoconferencing systems,...

  • Information Assurance Specialist

    6 days ago

    Washington, Washington, D.C., United States General Dynamics Information Technology Full time

    About the RoleWe are seeking a highly skilled Cybersecurity Engineer to join our team at General Dynamics Information Technology. As a Cybersecurity Engineer, you will play a critical role in ensuring the safety and security of our information systems and networks.Key ResponsibilitiesSecurity Policy Expertise:Stay current with headquarters' policies and...

  • IT Support Technician

    7 days ago

    Washington, Washington, D.C., United States General Dynamics Information Technology Full time

    Job SummaryWe are seeking a highly skilled Field Service Specialist to join our team at General Dynamics Information Technology. As a Field Service Specialist, you will be responsible for providing technical support and maintenance services to our clients.Key ResponsibilitiesProvide technical support and maintenance services to clientsInstall and configure...

  • Information Technology Specialist

    2 months ago

    Washington, Washington, D.C., United States National Gallery Of Art Full time

    As the Information Technology Specialist, you will:Responsible for the management of the Gallery's Supplier Registration Portal to ensure the processing of vendor registration requests and updates to the Gallery's supplier master record information.Provide troubleshooting support to ensure functional issues are proactively detected and resolved to promote...

  • Information Technology Specialist

    2 weeks ago

    Washington, Washington, D.C., United States Department Of Defense Full time

    Position Overview The Department of Defense seeks a dedicated professional to ensure the effective functioning of our information technology systems. This role encompasses a variety of responsibilities aimed at maintaining operational excellence.Key Responsibilities As an IT Specialist, you will: - Collaborate with a diverse team to implement innovative...

  • Information Technology Specialist

    2 months ago

    Washington, Washington, D.C., United States National Gallery Of Art Full time

    As the Information Technology Specialist, you will:Advise on day-to-day system operations and manages all configuration and functional oversight duties for identification, planning, and implementation of configuration changes to improve overall system functionality.Review, optimize, and maintain business process configurations for all financial system...

  • Information Technology Support Specialist

    2 weeks ago

    Washington, United States GAP Solutions, Inc. Full time

    Compensation: This role offers a competitive salary range of $80K - $95K.Benefits Overview:Your Health:Selection from four distinct medical plans with varying levels of coverage.Tricare supplemental insurance options.Two tiers of dental coverage.Comprehensive vision insurance.Additional insurance options including Accident, Critical Illness, and Hospital...