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Information Technology Support Specialist

2 months ago

Washington, United States GAP Solutions, Inc. Full time

Compensation: This role offers a competitive salary range of $80K - $95K.

Benefits Overview:

Your Health:

  • Selection from four distinct medical plans with varying levels of coverage.
  • Tricare supplemental insurance options.
  • Two tiers of dental coverage.
  • Comprehensive vision insurance.
  • Additional insurance options including Accident, Critical Illness, and Hospital Indemnity plans.

Paid Time Off:

  • Generous paid time off policy, inclusive of federal holidays.

Financial Security:

  • 401(k) Retirement Savings Plan with employer matching contributions.
  • Flexible Spending Accounts for health and dependent care expenses.
  • Life/AD&D Insurance and Disability Coverage options.

Additional Benefits:

  • Employee Assistance Program.
  • Transit and Parking Spending Accounts.
  • Discount programs with local businesses and partners.
  • Petcare discount initiatives.
  • Identity protection services.
  • Health and wellness programs for employees.
  • Educational assistance opportunities.
  • Employee recognition initiatives.

Position Overview: The Architect of the Capitol (AOC) Office of the Chief Security Officer (OCSO) is dedicated to providing facility management, security, emergency management, and various support services to the Legislative and Judicial Branches of government. This role is crucial during regular operations, heightened threat levels, planned events, and emergency situations. The OCSO's Emergency Management Division is tasked with enhancing the AOC's emergency management culture, embedding preparedness, training, continuity, and best practices for critical infrastructure across the AOC.

The AOC OCSO is seeking an Information Technology Technician to oversee the deployment and upkeep of the AOC's emergency management and contingency systems and equipment.

Key Responsibilities:

  • Provide Tier 1 support by conducting initial troubleshooting and issue resolution.
  • Administer and maintain the Joint Emergency Management Notification System (JEMNS) using Blackberry AtHoc, including user management and alert template modifications.
  • Collaborate with various stakeholders, including Legislative Branch Organization partners and IT Division personnel, to address service impairments and perform upgrades.
  • Manage the WebEOC application, including user support, account management, and application training.
  • Assist in configuring and deploying the Joint Audible Warning System (JAWS) and maintain an inventory of JAWS end-units.
  • Support the Mobile Legislative Clock System (MLCS) by troubleshooting connectivity issues during exercises or real-world deployments.
  • Assist in programming and deploying telecommunications and IP-based mobility solutions.

Qualifications:

  • High School Diploma required.
  • Familiarity with IT systems and Tier 1 support is essential.
  • Experience with inventory management processes.
  • Ability to adapt to various technologies and applications.
  • Physical capability to perform tasks including lifting and moving equipment.
  • Willingness to travel to multiple government facilities as needed.

Preferred Qualifications:

  • Experience in an Emergency Operations Center or similar emergency management setting.
  • Strong soft skills, including active listening and effective communication.
  • Ability to engage with diverse stakeholders and convey technical information to non-technical audiences.

This job description is intended to provide a general overview of the position and is not exhaustive of all duties and responsibilities. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

GAP Solutions is an Equal Opportunity/Affirmative Action employer, ensuring all qualified applicants receive consideration for employment without regard to any legally protected status.