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Parts Sales Specialist

2 months ago

Allentown, Pennsylvania, United States Hunter Truck Full time

Hunter Truck is seeking to expand its team by hiring dedicated and enthusiastic individuals for the role of Parts Sales Specialist.

As a family-owned and authorized dealer of Peterbilt trucks, Hunter Truck has been a trusted name in the trucking industry, delivering exceptional service and solutions for over 80 years. Our commitment to quality and customer satisfaction has established us as a leader in the market.

Our goal is to foster long-lasting relationships through outstanding products and services that embody value, integrity, and collaboration.

POSITION OVERVIEW:

The Parts Sales Specialist plays a crucial role in assisting customers with their parts needs, whether in person, via phone, or through the service department.

WORK SCHEDULE

  • Hours: Full-time, Monday to Friday

BENEFITS OFFERED BY HUNTER TRUCK:

  • Competitive Salary
  • Opportunities for professional growth and advancement
  • Comprehensive benefits including medical, dental, vision, life, and disability insurance
  • Retirement savings plans
  • Performance-based incentive programs
  • Employee referral bonuses
  • Training and development programs

QUALIFICATIONS:

  • High school diploma or equivalent (GED)
  • Relevant experience or training preferred, but not mandatory
  • Basic computer skills are essential
  • Ability to travel as required
  • Completion of OSHA-approved forklift training is necessary

REQUIRED CERTIFICATIONS:

  • Valid driver's license with a satisfactory driving record
  • Automotive Service Excellence (ASE) certifications are a plus
  • Medium/Heavy Truck Parts Specialist certification is advantageous

KEY RESPONSIBILITIES:

  • Assist customers in identifying and selecting the appropriate parts in a courteous and efficient manner.
  • Inform customers about related parts and promotions, ensuring they are aware of the full range of products available.
  • Handle incoming calls, providing pricing information and other relevant details.
  • Deliver exceptional service to both internal and external clients.
  • Retrieve and prepare orders from inventory.
  • Communicate with the parts manager regarding any out-of-stock items or urgent shop supplies.
  • Source out-of-stock parts from external suppliers and place emergency orders when necessary.
  • Notify service advisors and customers when special orders arrive.
  • Follow up on any back-ordered items.
  • Support outside sales representatives with their requests.
  • Ensure all internal parts requests are accurately billed.
  • Process payments from retail customers or obtain necessary credit approvals.
  • Ensure all charge transactions are properly documented.
  • Provide customers with their invoices and manage returns effectively.
  • Maintain organized records of repair orders, invoices, and special orders.
  • Prepare orders for shipment, delivery, or customer pickup.
  • Conduct follow-ups with assigned accounts via phone.
  • Monitor open orders and manage inventory effectively.
  • Keep the parts counter area tidy and organized.
  • Regularly clean computer equipment and workstations.
  • Participate in available training sessions to enhance skills.
  • Stay updated on new products and industry developments.
  • Collaborate with the parts manager to track lost sales.
  • Maintain a professional appearance at all times.
  • Adhere to health and safety policies to promote a safe working environment.

All candidates will undergo a pre-employment background check and drug screening.

For more information about Hunter Truck and our career opportunities, please explore our talent community.