Lead Systems Analyst for Healthcare Applications

2 weeks ago

Baltimore, Maryland, United States Greater Baltimore Medical Center (GBMC) Full time


Under minimal supervision and in accordance with established policies and procedures, the Senior Systems Analyst is tasked with the maintenance, support, and enhancement of the Workday Enterprise Application and related systems for Greater Baltimore Medical Center (GBMC).

Essential knowledge and skills include an understanding of healthcare finance-specific business processes, exceptional written and verbal communication abilities, advanced data analysis and interpretation, along with business process evaluation.

The Senior Systems Analyst will devise solutions aimed at addressing identified business challenges, educate users, manage timelines and expectations, ensure quality assurance, and mentor team members.


Education:
A Bachelor's degree in Computer Science, Information Systems, or other related fields, or equivalent professional experience.

Licensures/Certifications:
Preferred - Workday Pro Integration, Security, or Financial certifications.

Experience:
3-5 years of experience with Workday Finance applications in a healthcare environment is preferred. Project management experience for short and medium-term projects related to troubleshooting and optimization. Previous leadership role in the implementation/support of a similar application/application suite.

Skills:
Ability to acquire new skills and adapt swiftly
Strong verbal and written communication skills for effective interaction with stakeholders and team members
Ability to accurately gather information to understand and assess stakeholder needs and situations
Strong attention to detail, problem-solving capabilities, and customer service orientation
Ability to prioritize tasks and provide timely follow-up and resolution
Ability to work effectively in a fast-paced, self-directed, team-oriented environment
Ability to think clearly under pressure and in stressful situations
Ability to troubleshoot and provide support; high technical aptitude with the ability to grasp technical concepts and details
Knowledge of fundamental operations of relevant software, hardware, and other equipment.

Principal Duties and Responsibilities:
Manage and provide leadership for the resources supporting the troubleshooting efforts of the HR/Finance application
Act as the primary point of contact to monitor and triage HR/Finance IT issues
Research inquiries using available information resources and redirect problems to the appropriate resource
Lead efforts in tracking issues and resolutions; identify situations requiring urgent attention
Stay current with any supported system information, changes, and updates
Analyze and assess technical issues (Desktop, Network, Application, Other)
Understand and adhere to defined technical standards, security and data privacy standards, and best practices
Perform other duties as assigned.

All roles must demonstrate GBMC Values:

Respect:
I will treat everyone with courtesy. I will foster a healing environment.
Treats others with fairness, kindness, and respect for personal dignity and privacy
Listens and responds appropriately to others' needs, feelings, and capabilities.

Excellence:
I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.
Meets and/or exceeds customer expectations
Actively pursues learning and self-development
Pays attention to detail; follows through.

Accountability:
I will be professional in the way I act, look, and speak. I will take ownership to solve problems.
Sets a positive, professional example for others
Takes ownership of problems and does what is needed to solve them
Appropriately plans and utilizes required resources for various job duties
Reports to work regularly and on time.

Teamwork:
I will be engaged and collaborative. I will keep people informed.
Works cooperatively and collaboratively with others for the success of the team
Addresses and resolves conflict in a positive way
Seeks out the ideas of others to reach the best solutions
Acknowledges and celebrates the contribution of others.

Ethical Behavior:
I will always act with honesty and integrity. I will protect the patient.
Demonstrates honesty, integrity, and good judgment
Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers.

Results:
I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.
Embraces change and improvement in the work environment
Continuously seeks to improve the quality of products/services
Displays flexibility in dealing with new situations or obstacles
Achieves results on time by focusing on priorities and managing time efficiently.
COVID-19 Vaccination

All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.

Equal Employment Opportunity
GBMC HealthCare and its affiliates are Equal Opportunity employers.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

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