Customer Service Ambassador

5 days ago


New York, New York, United States Beekman 1802 Full time

About Beekman 1802

We are a leading manufacturer of goat milk skincare products, dedicated to providing Clinically Kind solutions for sensitive skin. Our mission is to create a beautiful Neighbor experience, and we're looking for a skilled representative to join our team.

Job Summary

We're seeking a highly motivated and empathetic Customer Service Ambassador to manage incoming inquiries from our Neighbors. As a representative of Beekman 1802, you will provide exceptional support, respond promptly to inquiries, and ensure Neighbor satisfaction.

Key Responsibilities

  • Maintain a positive and professional attitude toward our Neighbors at all times
  • Respond promptly to incoming inquiries and resolve Neighbor complaints
  • Communicate with our Neighbors through various channels and process orders, forms, and requests
  • Keep records of customer interactions, transactions, comments, and complaints
  • Provide daily reports to the Neighbor Service Manager

Requirements

  • High-speed internet service in your home
  • Excellent written and verbal English communication skills
  • A high school diploma, general education degree, or equivalent
  • Intermediate-level computer skills, including data entry, basic use of Excel, Word, and email
  • Flexibility to perform other duties as assigned

What We Offer

  • Medical, dental, and vision insurance with company sponsorship of premiums
  • 401k match (you put in 5%, we put in 4%)
  • Paid time off - vacation, sick, volunteer, weather, and 10 holidays
  • Company-paid life insurance, short-term, and long-term disability
  • 8 weeks of company-paid parental leave (maternity & paternity)
  • Paid professional development
  • 40% employee discount
  • $100 product stipends


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