Desktop Support Specialist

4 days ago


Round Rock, United States A3 Staffing Solutions Full time
Job Title: Desktop Support Technician

We are seeking a skilled Desktop Support Technician to join our team at A3 Staffing Solutions. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities:

  • Hands-on experience in Windows imaging for Windows 10 and Windows 11
  • Setting up and managing user accounts and permissions to ensure secure access to our network
  • Upholding and testing security measures to prevent unauthorized access
  • Monitoring day-to-day computer performance and resolving hardware and network connectivity issues
  • Coordinating with vendors to resolve technical problems with desktop computing equipment and software
  • Ensuring seamless interconnection of desktop computers with diverse systems, considering compatibility factors
  • Validating and approving VPN access for all remote users
  • Assisting in technical upgrading and maintaining of entire desktop systems
  • Supporting the testing and deployment of new applications and systems
  • Training and guiding staff on hardware and software usage
  • Hands-on experience in troubleshooting Windows image creation and validation
  • Excellent communication and verbal skills
  • Experience in handling customer and severity cases
  • Maintaining the confidentiality, integrity, and accessibility of Windows Imaging

Requirements:

  • 6-month contract to permanent
  • Must have experience working directly with end users onsite
  • Must be COVID vaccinated

About Us:

We are committed to delivering exceptional services and professionals with proven work ethics and processes. Our company values include providing an exceptional client experience, delivering on our commitments, building trust by thinking and acting with integrity, and creating an environment that inspires innovation.



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