Desktop Support Specialist
3 days ago
At Priority1inc, we are seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support to our end-users, resolving hardware and software issues, and ensuring the smooth operation of our desktop systems.
Key Responsibilities:- Resolve tickets through our ticketing system, prioritizing and addressing technical issues in a timely manner.
- Analyze and resolve complex end-user hardware, software, and connectivity issues, providing clear explanations and documentation.
- Support and enforce corporate policies, procedures, and best practices for Windows Servers.
- Provide guidance and advice to colleagues on technical incidents and issues.
- Install, configure, test, maintain, and troubleshoot end-user workstations and related hardware and software.
- Identify, log, and resolve technical problems with software applications.
- Follow up on equipment delivered to other sites, ensuring proper receipt and setup.
- Interact with users to understand and document all IT issues.
- Take immediate action to resolve technology service disruptions.
- Knowledge of TCP/IP, DHCP, DNS, VPN, and network fundamentals.
- Thorough understanding of Microsoft Office suite, specifically Office 2016/365.
- Intermediate knowledge of Active Directory.
- 1-2 years of experience with Active Directory (adds, moves, changes, etc.).
- 1-2 years of experience providing technical support in Windows Environment (8, 10), such as password resets, exchange, hardware, and software issues.
- 1-2 years of experience supporting iPhones and hotspots.
- Standard PC software support experience.
- 1+ years of enterprise desktop support experience in a commercial or government environment.
- 1-2 years of IT experience required.
- Base Salary of $35,000-$45,000 DOE.
- 100% Paid Family Medical Benefits.
- Historically 15% of your annual income goes into a profit share.
- Unlimited Growth Potential.
- Short-Term Disability.
Priority1inc is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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