Desktop Support Specialist

7 days ago


Little Rock, Arkansas, United States A3 Solutions, Inc. Full time
Desktop Support Technician

A3 Solutions, Inc. is seeking a skilled Desktop Support Technician to join our team.

Key Responsibilities:
  • Monday to Friday, 8am to 5pm - No on-call duties.
  • 1-month assignment - Possible extension based on performance.
  • Support of Windows OS and Microsoft Office Suite in an enterprise environment with direct interactions with end users.
  • Maintenance, analysis, troubleshooting, and repair of computer systems, hardware, and computer peripherals.
  • Desktop and Network Support - Ability to set up, configure, and add all hardware.
  • Assistance with large-scale IMACs for Corporate Desk Side Support technicians.
  • Documentation, maintenance, upgrades, or replacements of hardware and software systems.
  • User account management including rights, security, and systems groups.
  • Training and repair of product failures, ordering and replacing parts as needed.
  • Recommendation of products or services based on customer needs.
  • Imaging and image recovery - Experience with break/fix repairs on desktops and laptops.
  • Installation and reinstallation of software packages and updates.
  • WiFi and VPN connections - Support of wireless devices.
  • Excellent customer service skills are essential for this role.


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