Intake Coordinator Position

4 weeks ago

SaintBrieuc, Bretagne, United States Northern Virginia Family Service Full time
About the Role

At Northern Virginia Family Service, we are seeking a highly organized and detail-oriented Intake Coordinator to join our Community Housing team. As the Intake Coordinator, you will play a critical role in ensuring the smooth operation of our programs by providing exceptional administrative support and customer service to our clients, partners, and stakeholders.

Key Responsibilities
  • Conduct comprehensive initial screenings to determine program eligibility and provide intake and enrollment services as needed.
  • Interview clients, explain application procedures, and assist individuals in completing application forms for eligibility.
  • Gather, verify, evaluate, and submit necessary social, financial, and medical information to determine program eligibility.
  • Explain and interpret agency policy, procedures, and guidelines to clients and other individuals.
  • Inform clients of their rights and procedures for appeal.
  • Conduct phone follow-up with clients who have not responded to referrals.
  • Maintain client files in accordance with program requirements and NVFS guidelines.
  • Stay up-to-date on program software and other information on housing assistance programs.
  • Comply with the Standards and Ethics for Housing Counseling.
  • Responsible for maintaining certification CEUs if certified.
  • Maintain and perform data entry to ensure that clients are unduplicated and ensure the integrity of our database.
  • Attend County Client Referral meetings as needed.
  • Participate in regular supervision conferences with Supervisor and provide regular updates.
  • Remain current on knowledge of standards and other program-related information.
  • Enter data for record keeping and reporting to meet relevant guidelines.
Requirements
  • Bachelor's degree preferred.
  • At least two (2) years related work experience in administrative support preferred.
  • Experience providing direct services to individuals in crisis strongly preferred.
  • Oral and written fluency in English required; additional language skills always welcome.
  • Comfort with heavy phone usage and in-person contact.
  • Ability to communicate respectfully, clearly, effectively, tactfully, and patiently in-person and on the phone to a diverse population.
  • Organizational skills with a high level of attention to detail.
  • Proficiency in usage of basic technological tools including laptops/computers, email, phones, and internet required. Working knowledge of Microsoft Office Suite required.
  • Must be able to demonstrate and live the organizational values of Communication, Integrity, Respect, Collaboration, and Accountability.
Additional Requirements
  • Successful completion of background checks required upon hire.

Northern Virginia Family Service is committed to advancing equity, embracing diversity, and promoting inclusion and is an equal opportunity employer. NVFS is an E-Verify participant and drug-free workplace.

NVFS values diversity in our workforce. We strongly encourage all interested individuals to apply, including people of color, all genders and gender identities, people of all abilities, LGBTQ+ individuals, other members of marginalized communities, veterans, and national service alumni.

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