Customer Service Specialist

5 days ago


Tempe, Arizona, United States Thompson Safety, LLC Full time
Job Summary
We are seeking a skilled Customer Service Specialist to join our team at Thompson Safety, LLC. As a key member of our sales team, you will be responsible for servicing and growing assigned customer base while exceeding customer expectations with urgency.

Key Responsibilities:
• Assist the company in developing new business opportunities through cold calls and leads.
• Establish a line of contact and comfort level between the customer and our company staff.
• Maintain contact with customers through sales calls and scheduled service frequency.
• Develop new and existing skills through educational programs with both Company provided and vendor supported training.
• Assist in Company marketing programs/initiatives.

Requirements:
• High School Diploma or GED required. College degree preferred.
• Familiar with codes, products attributes, and procedures within the safety field.
• Has a general awareness of business, financials, sales, and safety principles.
• Strong ability to utilize technology to increase the customer experience.
• Adequate skill with Microsoft products such as Word, Excel, and Outlook.
• Professional certification may be required in some areas.
• Maintain a valid driver's license and ability to pass a drug and background check.

Salary: $45,000 - $60,000 per year, depending on experience.

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