Operations Support Lead
4 weeks ago
Job Title: Operations Support Lead
Koniag Data Solutions, LLC, a Koniag Government Services company, is seeking a skilled Operations Support Lead to oversee incident response teams and manage SLA requirements for trouble tickets in an enterprise environment.
This position is for a Future New Business Opportunity.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Koniag Data Solutions, LLC, a Koniag Government Services company, is seeking an Operations Support Lead to oversee incident response teams and manage SLA requirements for trouble tickets in an enterprise environment.
The ideal candidate will have a proven track record of leading incident response teams, managing SLAs effectively, and possessing strong technical skills in Office 365 and Windows Server.
Excellent communication skills, leadership capabilities, and a team-focused mindset are essential for this role.Functions, Responsibilities & Duties may include, but are not limited to:
Leading an incident response team and ensuring SLA requirements are met for trouble tickets.
Leading an incident response team in resolving issues promptly and effectively
Managing SLA requirements for trouble tickets to meet operational goals.
Producing technical documents and engineering diagrams as needed
Demonstrating a strong understanding of Office 365 and Windows Server
Collaborating with team members to deliver quality support services.
Work Experience, Knowledge, Skills & Abilities:
5+ years of experience in leading incident response teams in an enterprise environment
Proven history of successfully leading incident response teams
Experience managing SLA requirements for trouble tickets.
Ability to produce technical documents and engineering diagrams.
Strong written and verbal communication skills
Team-focused mindset
Strong understanding of Office 365 and Windows Server
Bachelor's degree in computer science, Information Technology, or related field.
Desired Skills and Competencies:
Knowledge of ITIL framework for incident management
Experience with service desk ticketing systems.
Familiarity with cloud-based service management solutions
Working Environment & Conditions
This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
This position is primarily indoors, consistent with a standard office position and has a noise level of mostly low to moderate.
The incumbent is required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear.
The workload may require the incumbent to sit for extended periods of time. The incumbent must be able to read, do simple math calculations and withstand moderate amounts of stress.The incumbent must occasionally lift and/or move up to 25 lbs.
Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
Our Equal Employment Opportunity PolicyThe company is an equal opportunity employer.
The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law.
We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail ator by calling to request accommodation.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies.
As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions.
KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery.We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities.
For more information, please visitEqual Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
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