Customer Service Representative

19 hours ago


Weatherford, Texas, United States Apex Waste Solutions Full time
Job Summary

Apex Waste Solutions is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and ensuring high levels of satisfaction.

Key Responsibilities
  • Customer Interaction
    • Respond to customer inquiries in a timely and professional manner.
    • Provide information about services, billing, and policies.
    • Address customer complaints and concerns, working towards swift and effective resolutions.
  • Issue Resolution
    • Handle escalated customer issues and follow up to ensure resolution.
    • Coordinate with other departments to resolve service issues and improve customer satisfaction.
    • Track and document customer interactions and resolutions.
  • Customer Satisfaction
    • Conduct customer satisfaction surveys and gather feedback.
    • Identify trends and common issues to suggest improvements to services and processes.
    • Implement initiatives to enhance the customer experience.
  • Account Management
    • Assist customers with account setup, changes, and cancellations.
    • Process billing inquiries and payments.
    • Update customer records and ensure accuracy of information.
  • Reporting and Analysis
    • Maintain detailed records of customer interactions and transactions.
    • Prepare reports on customer service activities and satisfaction metrics.
    • Analyze data to identify areas for improvement and report findings to management.
  • Compliance and Safety
    • Ensure all customer service activities comply with company policies, industry regulations, and safety standards.
    • Promote a culture of safety and compliance within the team.


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