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Customer Service Representative

2 months ago

Weatherford, Texas, United States Hilltop Holdings Full time

About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Hilltop Holdings. As a key member of our retail banking team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Provide personalized service to customers, responding to their inquiries and resolving issues in a timely and professional manner.
  • Process customer transactions, including opening new accounts, processing check orders, and ordering debit cards.
  • Assist customers with account-related duties, such as general maintenance and cross-selling bank products and services.
  • Perform a variety of administrative tasks, including completing forms, maintaining files, and light typing.
  • Maintain a positive and professional image of the bank, ensuring that all interactions with customers and colleagues are courteous and respectful.

Requirements

  • High school diploma or equivalent required; minimum one year retail customer service or banking experience preferred.
  • Excellent math and calculator skills, as well as strong verbal, written, and interpersonal communication skills.
  • Ability to work in a fast-paced environment, multitasking and prioritizing tasks to meet deadlines.
  • Self-motivated with a strong attention to detail and high level of accountability.

About Us

Hilltop Holdings is a leading financial services company dedicated to providing exceptional service and support to our clients. We take pride in helping our customers achieve their financial goals and objectives, and we are committed to building long-term relationships with our clients and communities.