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Customer Service Representative

2 months ago

Weatherford, Texas, United States Hilltop Holdings Full time

About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Hilltop Holdings. As a key member of our retail banking team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Provide personalized service to customers, responding to their inquiries and resolving issues in a timely and professional manner.
  • Process customer transactions, including opening new accounts, processing check orders, and ordering debit cards.
  • Assist customers with account-related duties, such as general maintenance and cross-selling bank products and services.
  • Perform a variety of administrative tasks, including completing forms, maintaining files, and light typing.
  • Maintain a positive and professional image of the bank, ensuring that all interactions with customers and colleagues are courteous and respectful.

Requirements

  • High school diploma or equivalent required; minimum one year retail customer service or banking experience preferred.
  • Excellent math and calculator skills, as well as strong verbal and written communication skills.
  • Ability to work in a fast-paced environment, multitasking and prioritizing tasks to meet deadlines.
  • Self-motivated with a strong attention to detail and high level of accountability.

About Us

Hilltop Holdings is a leading financial services company dedicated to providing exceptional service and support to our customers. We are committed to building long-term relationships with our clients and communities, and we are seeking talented individuals who share our values and passion for delivering outstanding results.