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Front Desk Associate

2 months ago

Charlotte, North Carolina, United States Concord Hospitality Full time
Welcome to Concord Hospitality, where we're passionate about delivering exceptional guest experiences. As a Front Desk Clerk, you'll be the face of our hotel, providing warm and personalized service to our guests. Your role will be key to creating a memorable stay, and we're looking for someone who is proactive, responsive, and caring. If you enjoy engaging with others and have a winning personality, this role is perfect for you. Our company culture is built on five core values: Quality, Integrity, Community, Profitability, and Fun. We're committed to providing a great work environment for our associates and strive to hire the best in the market. As a Front Desk Clerk, your responsibilities will include:

• Assisting guests efficiently, courteously, and professionally at all times.
• Maintaining a high level of service and hospitality.
• Promptly and effectively dealing with guest concerns or issues and ensuring they're met to satisfaction in a timely manner.
• Posting guest charges, collecting payments, and following all cash handling procedures as required by Concord.
• Handling guest mail and messages with respect to privacy and professionalism.
• Being knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Being a great communicator to various departments and management on guest comments and concerns.
• Responding quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
• Having full knowledge of hotel safety and emergency procedures.

We offer competitive wages and a comprehensive benefit package, including medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, and training & development opportunities. If you're seeking a position where you can grow and be part of a fun team, this job may be your answer. We're proud to be an EEO employer M/F/D/V and maintain a drug-free workplace.