Bilingual Customer Service Representative

4 weeks ago


Los Angeles, California, United States Thomas Talent Network Full time
Job OverviewAs a Bilingual Customer Service Agent, you will play a vital role in providing exceptional customer service and support in both English and Spanish. This position is crucial in ensuring a seamless customer experience and fostering positive relationships with Spanish-speaking clients.Key Responsibilities
  • Respond to customer inquiries and resolve issues in both English and Spanish
  • Provide product and service information to customers
  • Resolve customer complaints with professionalism and efficiency
  • Assist customers with order placement, tracking, and returns
  • Document all customer interactions and transactions accurately
  • Utilize various software and systems to navigate customer accounts and provide solutions
  • Collaborate with internal teams to address customer needs and escalate issues when necessary
  • Ensure customer satisfaction through proactive communication and problem resolution
  • Adhere to company policies and procedures while delivering exceptional service
  • Contribute to the continuous improvement of customer service processes and resources
  • Maintain a deep understanding of products and services to address customer inquiries effectively
  • Meet and exceed key performance indicators and service level agreements
  • Stay updated on industry developments and best practices in customer service
  • Attend training and coaching sessions to enhance skills and knowledge
  • Adhere to a flexible work schedule to accommodate customer demand
Requirements
  • Fluency in both English and Spanish (written and verbal)
  • Proven experience in a customer service or related role
  • Strong communication and interpersonal skills
  • Ability to work independently and in a team environment
  • Proficiency in using customer service software and tools
  • Excellent problem-solving and conflict resolution abilities
  • Adaptability to handle a fast-paced and dynamic work environment
  • Attention to detail and accuracy in documentation and data entry
  • Empathy and patience in dealing with diverse customer needs
  • High school diploma or equivalent; additional education is a plus
  • Ability to multitask and prioritize tasks effectively
  • Technical aptitude to learn and navigate various systems and platforms
  • Commitment to maintaining confidentiality and data protection standards
  • Demonstrated ability to meet and exceed performance targets
  • Flexibility to work remotely and accommodate shifting schedules


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