Bilingual Customer Service Representative

20 hours ago


Los Angeles, California, United States Globe Life - Ramirez Organization Full time
Job Summary

We are seeking a highly skilled Bilingual Customer Service Representative to join our team at The Ramirez Organization. As a key member of our customer-centric operations, you will be responsible for providing exceptional service to our diverse membership in both English and Spanish.

Key Responsibilities
  • Respond to member inquiries via phone, email, and chat in a timely and professional manner.
  • Assist members in understanding and maximizing the benefits and services offered by The Ramirez Organization.
  • Resolve member concerns and issues with empathy and efficiency, striving for first-call resolution.
  • Maintain accurate records of interactions and follow-up on member requests as needed.
  • Collaborate with cross-functional teams to address complex member needs.
  • Identify opportunities to improve member experiences and communicate suggestions to the team.
Requirements
  • Fluent in both English and Spanish.
  • Previous experience in a customer service role, ideally in a call center or a related field.
  • Excellent communication skills with a friendly and professional demeanor.
  • Strong problem-solving abilities and the ability to handle challenging situations with grace.
  • A customer-focused mindset with a genuine desire to help and assist.
  • Strong computer skills and the ability to learn and navigate various software applications.
  • Availability to work flexible hours, including evenings and weekends as needed.
What We Offer
  • Competitive compensation and benefits package.
  • Opportunities for career growth within a rapidly expanding organization.
  • Ongoing training and development to enhance your skills.
  • A supportive and collaborative work environment.
  • The chance to make a meaningful impact on the lives of our members.
100% Remote Work

This position offers the flexibility of working entirely from your home office, providing a work-life balance that suits your needs while contributing to the success of The Ramirez Organization.



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