Senior Client Relationship Manager

3 weeks ago


New York, New York, United States BSE Global Full time

BSE Global, a multifaceted sports and entertainment business, is seeking a highly skilled professional to join our team as an Account Manager, Membership Services. In this role, you will be responsible for providing exceptional client service to our season ticket members, growing our business through high levels of client retention and revenue generation.

Key Responsibilities:
  • Provide superior client service by actively listening to, comprehending, and addressing the needs of Season Ticket Members.
  • Handle and resolve all client complaints in a timely and professional manner.
  • Apply knowledge of BSE assets and Season Ticket Member benefits to create unique and memorable moments for Liberty Season Ticket Members.
  • Coordinate with other departments to ensure a quality Season Ticket Member experience.
  • Retain and renew Season Ticket Members, while also exploring opportunities to generate additional revenue by upselling and expanding current memberships.
  • Solicit and sell products and new ticket packages via client referrals and cold calling.
  • Make sales calls and schedule face-to-face appointments to discuss accounts and promptly follow up with the appropriate action to move the sales process forward.
  • Demonstrate the necessary ability and drive to exceed individual and team sales goals.
  • Actively engage clients during member events and participate in department events.
Requirements:
  • Ability to create and maintain productive, positive relationships with individuals from a diverse array of backgrounds through strong communication and interpersonal skills.
  • Keen attention to detail, strong conflict resolution, and decision-making skills.
  • Positive, optimistic attitude with a solution-oriented mindset.
  • Flexible and reliable standout colleague, always acting in the best interest of their department and the company.
Preferred Qualifications:
  • Bachelor's degree required.
  • 1-3 years of experience working in sales and/or client service (preferably for a professional sport franchise).
  • Proven track record of successful sales experience required.
  • Displays competencies in face-to-face presentations and event selling.
  • Must have experience working with database applications.
  • Proficient with Microsoft Suite and related software. Prior Salesforce experience a plus.
  • Extensive sales prospecting-by-phone, cold-calling experience.
  • Demonstrates a strong ability to manage one's own time and prioritize tasks when given clearly defined goals and objectives.
Travel Requirements: May be required to travel on rare occasions (

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