Customer Service Liaison

4 weeks ago


Capitol Heights, Maryland, United States dancker Full time
Job Summary:

As a Customer Service Liaison at Dancker, you will play a vital role in ensuring the highest level of customer satisfaction by providing exceptional support and coordination throughout the furniture division. This dynamic position requires strong communication and organizational skills, with the ability to multitask and prioritize tasks effectively.

Key Responsibilities:

Coordinate with account managers to ensure seamless internal processes, including pricing, expediting shipments, and sales collaboration.
Serve as a single point of contact for customer inquiries, problem resolutions, and support, as well as assistance with company technology.
Set up new customers and vendors by completing the Dancker online form and obtaining credit applications (Form W-4) from vendors.
Develop and process quotes, sales orders, and invoices efficiently, accurately, and in compliance with customer contracts and dealership profitability standards.
Coordinate and expedite service to customers across various dealership functions and divisions, outside contractors, and vendors, ensuring timely delivery and installation and accurate invoicing.
Act as a liaison to obtain and complete certificates of insurance for and from clients.
Confirm completion of punch list activities.
Communicate with vendors on customer needs, specification issues, and timely delivery.
Ensure customer satisfaction through review of all order lines, completion of punch list activities, and follow-up on vendor credits and freight claims.

Requirements:

High school diploma or GED equivalent, with a college degree preferred.
Minimum of 3-5 years of job-related work experience.
Experience working with Hedberg is preferred but not required.
Contract Furniture Industry experience (Steelcase) is preferred but not required.
Excellent communication and organizational skills, with the ability to multitask and prioritize tasks effectively.
Computer skills: Windows, Hedberg (preferred not required), Word, Excel, Outlook.

About Dancker:

Dancker is a leading provider of furniture solutions, dedicated to delivering exceptional customer service and support. We are committed to building long-term relationships with our clients and partners, and we are seeking a highly skilled and motivated individual to join our team as a Customer Service Liaison.

  • Capitol Heights, Maryland, United States Navy Federal Credit Union Full time

    Key Responsibilities:• Provide members and prospective members with a comprehensive understanding of Navy Federal Credit Union's products and services, including deposit accounts, lending options, and other financial solutions.• Offer personalized assistance and guidance to help members achieve their financial goals and objectives.Required Skills and...


  • Capitol Heights, Maryland, United States Virginia Linen Service Inc Full time

    Job Opportunity: We are seeking a highly motivated and dependable individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, handling accounts receivable, and performing basic accounting and data entry tasks.Responsibilities:Provide telephone customer...


  • Capitol Heights, Maryland, United States Virginia Linen Service Inc Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Hospitality Service Representative. In this role, you will be responsible for providing exceptional service to our valued customers, ensuring their complete satisfaction with our products and services.Key Responsibilities:Act as a liaison between customers and...


  • Capitol Heights, Maryland, United States Virginia Linen Service Inc Full time

    Job SummaryWe are seeking a highly motivated and dependable Customer Service Representative to join our team at Virginia Linen Service of Maryland, Inc. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.Responsibilities Provide...


  • Capitol Heights, Maryland, United States Waste Connections Full time

    Waste Connections is seeking a Customer Service Representative to provide exceptional customer service and support to our customers. Our ideal candidate will have a strong ability to communicate effectively with customers, both in person and over the phone, to resolve issues and provide solutions.They will also have a strong understanding of our proprietary...


  • Capitol Heights, Maryland, United States Wash Lube Repair Full time

    We are seeking a detail-oriented and task-oriented individual to join our team as a Customer Service Representative at Wash Lube Repair. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key Responsibilities:Greet customers and process payments through our...


  • Capitol Heights, Maryland, United States Brady Industries Full time

    About the Role:We are seeking a highly skilled Customer Service Representative to join our team at BradyPlus. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and accurate information to customers regarding order status and product...


  • Capitol Heights, Maryland, United States Waste Connections Full time

    Waste Connections is seeking a highly skilled Customer Service Representative to provide exceptional service to our customers. The ideal candidate will possess excellent communication skills, a strong work ethic, and the ability to work in a fast-paced environment.Culture: Waste Connections values a positive and supportive work environment where employees...


  • Capitol Heights, Maryland, United States Family Dollar Full time

    At Family Dollar, we are seeking a Customer Service Representative to provide exceptional service to our customers. The ideal candidate will be responsible for greeting customers, assisting with merchandise selection, and completing cash register transactions. Key responsibilities include:Key Responsibilities:Provide exceptional customer serviceGreet...


  • Capitol Heights, Maryland, United States WLR Automotive Group Inc Full time

    Job OverviewWe're seeking a skilled Customer Service Representative to join our team at The Auto Spa Express in Capitol Heights, MD. As a Cashier/Courtesy Attendant, you'll provide exceptional customer service and contribute to a seamless car wash experience.Key Responsibilities:Greet customers and process payments through our point-of-sale systemPerform...


  • Capitol Heights, Maryland, United States Penske Truck Leasing Co., L.P. Full time

    Job SummaryA Penske Customer Service Coordinator is responsible for coordinating preventative maintenance requests, scheduling outside repairs, and planning shop workloads to ensure exceptional customer service and productivity.Key ResponsibilitiesDevelop daily and weekly workforce plans to meet customer needs and maximize productivityCommunicate with...


  • Capitol Heights, Maryland, United States U-Haul Full time

    Job Summary:U-Haul is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:• Assist customers with U-Haul...


  • Capitol Heights, Maryland, United States Brady Industries Full time

    About BradyPlusWelcome to BradyPlus, a pioneering company that has been delivering innovative products and solutions to facility and foodservice professionals since 1947. Our community-minded culture is driven by a workforce of over 6,000 employees across 180 locations in the US.Job SummaryWe are seeking a highly skilled Customer Service Representative to...


  • Capitol Heights, Maryland, United States Navy Federal Credit Union Full time

    Key Responsibilities:• Provide members and prospective members with a full range of products and services offered by Navy Federal Credit Union.• Offer depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts.• Offer lending products and services that meet the needs of members.• Provide exceptional customer...


  • Capitol Heights, Maryland, United States Penske Truck Leasing Full time

    About the JobAre you looking for a career that combines customer service with vehicle maintenance? As a Customer Service Representative Fueler/Washer at Penske, you'll play a critical role in ensuring our customers have a positive experience. Your responsibilities will include fueling and washing vehicles, performing vehicle readiness inspections, and...


  • Capitol Heights, Maryland, United States Penske Truck Leasing Full time

    About the JobWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative Fueler/Washer at Penske Truck Leasing. As a key member of our team, you will be responsible for ensuring that our customers receive exceptional service and that their vehicles are fueled and washed to the highest standards.Key...


  • Capitol Heights, Maryland, United States Virginia Linen Service Inc Full time

    Job OverviewAs a Route Sales and Service Driver for Virginia Linen Service of Maryland, Inc., you will play a vital role in delivering exceptional service to our valued customers in the hospitality, healthcare, and small business sectors.Our company is dedicated to providing high-quality linen, textile, and hygiene services while promoting resource...


  • Capitol Heights, Maryland, United States Penske Truck Leasing Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative Fueler/Washer at Penske Truck Leasing. As a key member of our team, you will be responsible for ensuring that our customers' vehicles are fueled, clean, and safe before they hit the road again.Main Responsibilities:Greet our...


  • Capitol Heights, Maryland, United States Penske Truck Leasing Full time

    About the RolePenske is seeking a Customer Service Representative Fueler/Washer to join our team. As a key member of our operations team, you will be responsible for ensuring that vehicles are fueled, clean, and safe before they hit the road again.This is a unique opportunity to start your career in vehicle maintenance and learn from experienced...


  • Capitol Heights, Maryland, United States Penske Truck Leasing Full time

    Job DescriptionLocation: 9210 E Hampton Dr. Capitol Heights, MD, 20743What's the Job?Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of...